What are the responsibilities and job description for the Customer Service Representative position at Service Electric Cablevision?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, a knack for problem-solving, and the ability to handle various customer inquiries effectively.
Normal work schedule is a 5 day work week and includes Monday thru Friday 10:30am to 7:00pm and with rotating Saturdays 8:30am to 5:00pm.
Duties
- Provide outstanding customer support through various channels including phone, email, and chat.
- Assist customers with inquiries regarding products and services, ensuring their needs are met promptly.
- Handle outbound calling to follow up on customer queries and provide updates as necessary.
- Demonstrate excellent phone etiquette while communicating with clients.
- Collaborate with team members to enhance client services and improve overall customer satisfaction.
Experience
- Previous experience in a call center environment is preferred but not mandatory.
- Bilingual or multilingual capabilities are a significant advantage.
- Proven skills in sales or client services will be beneficial.
- Strong computer skills for on-line scheduling/data entry, billing, and payments
- Excellent typing skills with attention to detail for accurate data entry.
- Strong analytical skills to assess customer needs and provide tailored solutions.
- Exceptional communication skills, both verbal and written, to interact effectively with diverse clientele.
Job Type: Full-time
Pay: $ $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $36,000 - $42,000
