Warehouse and Counter Sales Associate

Title:               Warehouse & Counter Sales Associate  

General Summary:

This individual will perform all requirements of the assigned warehouse distribution department(s), which may include shipping, receiving, order picking, and inventory.  In addition, the incumbent will process orders from walk-in customers by phone and e-mail as they gain the knowledge/skills/abilities of a Counter Sales Associate.  The position will perform a dual role:  Warehouse/Delivery Associate and Counter Sales Associate.  Time in each functional area will depend on business needs.

Key responsibilities: While providing customer support as a Warehouse/Delivery Associate:

1. Ensures verification occurs for all incoming and outgoing transactions.
2. Receives material from vendors into the business system and maintains related records.
3. Assists with inventory management, including cycle counts.
4. Loads and unloads the delivery vehicle.

Key responsibilities:  While providing sales and customer service support as a Counter Sales Associate:

1. Responds to requests from customers for product, returns, and basic technical information.
2. Enters customer order into the business system.
3. Completes orders by filling, checking, and processing orders.
4. Maintains a balanced cash drawer.
5. Assists at will-call when needed.

Key Responsibilities in both roles:

1. Maintains a neat & professional work area, including general housekeeping as needed.
2. Frequently lifts, carries, or otherwise moves and positions product weighing up to 50 pounds unassisted when stocking, loading or unloading products. Typically bends, stoops, and/or crouches regularly from various heights to stock or deliver products to customers. 
3. Operates forklift: proper training and certification required. May also use material handling equipment (including pallet jack, dollies, & handcart).
4. Assists with creating, implementing, and revising work procedures and instructions.
5. Supports the implementation and processes of TWL (if applicable) and the quality program.

Knowledge/Skills/Abilities:

1. High school diploma or equivalent required. 
2. Preferred: Two or more years’ working knowledge of products authorized to be distributed - typically obtained through working in warehouse operations or delivery.
3. Excellent communication skills with the ability to interact with customers professionally.
4. Ability to work with minimal supervision, organizing, prioritizing, and completing tasks.
5. Basic computer skills required.

Reporting Relationships:

              Reports To:          Warehouse Supervisor & Branch Manager

              Direct Reports:    None

Working Conditions:       Normal warehouse and/or store environment

EEO/AA/M/F/Vet/Disability Employer

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job.  They are not intended as an exhaustive list of all job duties, responsibilities, and requirements.