Assistant General Manager - Upscale Full-Service Restaurant

Assistant General Manager
Upscale Full-Service Restaurant | Columbus, OH

An established, high-volume restaurant with a loyal guest following is seeking an Assistant General Manager to lead front-of-house operations and uphold a refined, high-touch dining experience.

This role requires a hands-on leader who is fully present on the floor, builds relationships with repeat guests, and drives service standards at a consistently high level. This is not a step-up role. Candidates must already have experience operating in upscale, full-service environments.

What You Will Own

• Lead front-of-house operations during service with full accountability for guest experience
• Build relationships with regular guests and create a consistent, high-touch dining environment
• Train, coach, and develop service staff to uphold polished service standards
• Partner with leadership and culinary teams to ensure seamless execution
• Manage labor, scheduling, and cost controls while maintaining service quality
• Handle guest feedback in real time and resolve issues with professionalism and urgency

Must-Have Experience

• Current or recent AGM, Senior Manager, or equivalent in an upscale, full-service restaurant
• Experience in high-volume environments with average check of $50
• Proven ability to lead service teams during peak operations
• Strong understanding of P&L, labor management, and cost control
• Stable work history with clear progression in hospitality leadership roles

What Will Disqualify You

• Background primarily in QSR, fast casual, or franchise-heavy environments
• Limited exposure to refined, high-touch service standards
• Frequent job changes without progression
• No ownership of guest experience or dining room leadership

What We Value

• Presence on the floor and attention to detail
• Ability to recognize and retain repeat guests
• Strong communication and leadership under pressure
• Professionalism, accountability, and consistency

This is a high-volume, high-expectation environment where service standards and guest relationships matter. Success in this role requires discipline, hospitality instinct, and the ability to lead from the floor every day.