What are the responsibilities and job description for the IT Support Specialist position at The Raymond Corporation?
At Pengate Handling Systems, we do more than provide material handling equipment, we help businesses operate smarter, safer, and more efficiently. As one of the region’s leading providers of material handling and warehouse solutions, Pengate partners with customers across a wide range of industries to deliver innovative equipment, technology, service, and automation solutions that keep operations moving.
With a strong reputation built on customer service, reliability, and long-term partnerships, our team is driven by collaboration, continuous improvement, and a commitment to excellence. We invest in our people, embrace evolving technology, and create opportunities for employees to grow their careers while making a real impact on the business and the customers we serve.
We are looking for an IT Support Specialist who is passionate about technology, enjoys solving problems, and thrives in a fast-paced, team-oriented environment. As an IT Support Specialist, you will provide hands-on and remote technical support to employees across multiple Pengate locations. You’ll serve as the first point of contact for technology-related issues, helping ensure our teams have the tools and support they need to succeed every day.
What You’ll Do
- Manage and prioritize help desk tickets while meeting established response and resolution timelines.
- Provide first-level technical support for hardware, software, network connectivity, and business applications via phone, email, Microsoft Teams, and in-person support.
- Set up, configure, and maintain laptops, desktops, mobile devices, user accounts, and peripherals.
- Troubleshoot, repair, and replace computer and mobile equipment for onsite and remote employees.
- Support employee onboarding and offboarding, including device provisioning, account setup, and access management.
- Create and maintain IT documentation, training materials, and standard operating procedures.
- Track and document technical issues, resolutions, and recurring trends to improve support processes.
- Assist with system maintenance, inventory management, audits, and other IT operational tasks.
- Participate in technology projects and company-wide IT initiatives.
- Stay current on emerging technologies, best practices, and support tools.
What We’re Looking For
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Customer-focused mindset with strong problem-solving and organizational skills.
- Experience supporting Microsoft 365 applications including Teams, Outlook, SharePoint, Word, Excel, and PowerPoint.
- Working knowledge of Microsoft Windows 11 and Apple mobile devices including iPhone and iPad.
- Familiarity with Microsoft Entra ID and Intune for identity and device management.
- Understanding of basic networking concepts and troubleshooting procedures.
- Ability to manage multiple priorities in a fast-paced environment.
Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
- Minimum of 2 years of experience in a technical support, desktop support, or help desk role.
- Experience supporting users across multiple locations preferred.
- Experience in material handling, industrial, or service-related industries is a plus.
Why Join Pengate?
- Collaborative and supportive team environment
- Opportunities for professional growth and development
- Exposure to a wide range of technologies and business operations
- Competitive compensation and benefits package
- Stable, growing company with a strong reputation in the industry
Pengate Handling Systems is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. All human relations decisions will not be based on persons’ race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at recruiting@pengate.com