Desktop Support & AV Technician

HIRING!

• End User Support Technician (Desktop Support & AV Support)
• Location: Kansas City, MO
• Duration: 5-Month Contract

About the Opportunit

yWe are seeking a motivated and customer-focused End User Support Technician to provide hands-on technical support for end users, desktop systems, audio-visual technologies, and corporate IT infrastructure. This role will support employees across multiple locations by resolving hardware, software, networking, and AV-related issues while ensuring a high level of customer service

.This is an excellent opportunity for an IT professional who enjoys troubleshooting, working directly with users, and supporting a wide variety of technologies in a fast-paced corporate environment

.
Responsibiliti

• esAssist with installation, repair, maintenance, and upgrades of computer hardware and peripheral devic
• esTroubleshoot hardware, software, operating system, and connectivity issu
• esProvide support for desktops, laptops, workstations, printers, and related equipme
• ntAssist with preventative IT maintenance and network support activiti
• esSupport Corporate IT Infrastructure teams with installation, maintenance, and repair of network and phone syste
• msProvide technical support to users via phone, email, video conferencing, and in-person interactio
• nsResolve incidents escalated from other IT teams and business grou
• psManage IT asset tracking, inventory management, equipment deployment, and asset disposition process
• esAssist with user training on hardware, software, and technology solutio

ns
Audio Visual (AV) Support Responsibilit

• iesTroubleshoot and resolve issues within AV-enabled conference rooms and meeting spa
• cesCoordinate with AV integration partners regarding hardware warranties, cabling, control systems, and programming iss
• uesSupport design and implementation of corporate AV standards during office relocations, remodels, and expansi
• onsParticipate in acceptance testing of AV systems for new installations, moves, and upgra
• desAssist with installation of standard AV equipment when requi
• redProvide AV support for presentations, meetings, and company-sponsored eve
• ntsSupport setup and execution of video conferen
• cesTrain employees on the effective use of AV technologies and conference room syst

ems
Required Qualificat

• ionsBachelor's degree in Computer Science, Information Technology, or related field prefe
• rredRelevant experience may be substituted for degree requirem
• entsStrong troubleshooting and problem-solving abili
• tiesExperience supporting desktop computers, laptops, workstations, and peripheral dev
• icesKnowledge of LAN/WAN environm
• entsStrong customer service and interpersonal sk
• illsExcellent verbal and written communication sk
• illsAbility to communicate effectively with employees, management, and business stakehol
• dersSelf-starter with strong initiative and follow-thr
• oughProficiency with Microsoft Office applicat

ions
Preferred Qualifica

• tionsMicrosoft A Certific
• ationExperience supporting conference room technologies and AV sy
• stemsExperience with IT asset management and inventory proc
• essesExperience supporting video conferencing technol