What are the responsibilities and job description for the Room Service Server position at The Pfister Hotel?
Description
Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate about providing exceptional food and beverage service at Milwaukee's premier luxury hotel? If so, The Pfister is looking for you to join our team and continue its iconic legacy.
As a Room Service Server at The Pfister Hotel, you will deliver menu items directly to guest rooms in a professional, timely, and courteous manner-ensuring every guest enjoys an exceptional dining experience in the comfort of their room.
About The Pfister Hotel
Built in 1893, The Pfister Hotel has been a Milwaukee icon for nearly 130 years. Recognized for its grand tradition of gracious service and timeless style, The Pfister has proudly held the AAA Four Diamond designation for 46 consecutive years-one of only 11 properties in North America to do so since the program's inception in 1976.
What You'll Be Doing
Learn all menu items and proper garnishments for accurate plate setup.
Prepare trays and carts to deliver meals to guest rooms.
Greet guests with warmth and professionalism, ensuring complete satisfaction.
Maintain cleanliness and organization of the work area and service equipment.
Retrieve trays and carts from guest floors promptly.
Record and process guest orders accurately using the Point of Sale system.
Adhere to all State, Federal, and Corporate liquor regulations when serving alcohol.
Maintain a positive attitude and professional demeanor throughout shift.
Perform assigned side work and other duties as directed by management.
Position Requirements
Prior food and beverage service experience required; hospitality background preferred.
Ability to read and understand menus and dining tickets.
Knowledge of menu specifics, plateware setup, and garnishment.
Ability to transport trays weighing up to 40 lbs.
Ability to multitask efficiently while maintaining service excellence.
Strong communication and guest service skills.
Ability to operate POS systems and follow cash-handling procedures.
Must adhere to Local 122 Collective Bargaining Agreement regulations, with the option to obtain union membership after 90 days of employment.
What's In It for You
Complimentary, well-balanced meal every shift.
Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties.
Savings at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, and spas.
Discounted parking and "two-for-one" Marcus Theatres movie tickets.
Career growth opportunities, with transfer options across properties while maintaining service credit.
Paid vacation days, annual wage increases, and jury duty/bereavement pay.
Medical, dental, and vision insurance
Company-paid life insurance, Employee Assistance Program, and 401(k) match.
Recognition programs and unlimited employee referral bonuses.
Job Type: Full-Time, Hourly
Pay Rate: $7.47 per hour
About Us
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People," striving daily to create extraordinary experiences for guests and associates alike. With a growing portfolio of 15 U.S.-based hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Pfister Hotel is an Equal Opportunity Employer.
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