What are the responsibilities and job description for the Club Attendant position at The Pfister Hotel?
Description
Do you strive to set yourself apart with gracious service and impeccable style? Are you passionate about delivering warm hospitality and creating unforgettable guest experiences at Milwaukee's premier luxury hotel? If so, The Pfister is looking for you to join our team and continue its iconic legacy.
As a Club Lounge Assistant at The Pfister Hotel, you will act as an ambassador of the hotel by providing exceptional food and beverage service, personalized assistance, and information about local attractions. You will ensure guests enjoy a comfortable, seamless, and memorable experience in the Club Lounge.
Built in 1893, The Pfister Hotel has been a Milwaukee icon for nearly 130 years. Recognized for its grand tradition of gracious service and timeless style, The Pfister has proudly held the AAA Four Diamond designation for 46 consecutive years-one of only 11 properties in North America to do so since the program's inception in 1976.
What You'll Be Doing:* Greet guests warmly and provide a hospitable, engaging welcome.
* Identify guest needs and offer personalized service throughout their stay.
* Provide accurate information regarding hotel features, daily events, F&B outlets, Well Spa, and city attractions.
* Perform duties of Club Lounge Attendant, ensuring guests receive first-class service and comfort.
* Complete data entry and guest transactions in the front desk computer system.
* Set up, replenish, and break down food and beverage offerings as needed.
* Maintain cleanliness and organization of the lounge and service stations.
* Perform assigned side work such as replenishing condiments and restocking supplies.
* Respond to guest inquiries and resolve complaints within scope of authority.
* Follow proper health and sanitation practices in all food and beverage areas.
* Perform other duties as assigned by management.
What We're Looking For:* Prior customer service experience required; hospitality or food & beverage experience preferred.
* High school diploma or equivalent required.
* Strong communication skills with the ability to listen effectively and speak/write English clearly.
* Ability to work independently while maintaining a guest-focused approach.
* Basic math skills for guest transactions and ticketing.
* Proficiency with computer systems for guest transactions and data entry.
* Ability to stand, walk, and perform duties for extended periods.
* Hearing and visual ability to detect and respond to emergency situations.
* Flexible availability, including nights, weekends, and holidays.
What's in It for You:* Complimentary, well-balanced meal every shift.
* Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties.
* Savings at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, and spas.
* Discounted parking and "two-for-one" Marcus Theatres movie tickets.
* Career growth opportunities, with transfer options across properties while maintaining service credit.
* Early wage access, paid time off, and company-paid life insurance.
Job Type: Part-Time, Hourly
Pay Rate: $15 per hour
About Us:A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People," striving daily to create extraordinary experiences for guests and associates alike. With a growing portfolio of 15 U.S.-based hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Pfister Hotel is an Equal Opportunity Employer.