Loan Servicing Generalist

Position Title:             Loan Servicing Generalist                 

Department:               Loan Servicing                                   

Reports To:                 Loan Servicing Manager       

General Summary/Purpose

This position exists to provide support as needed to multiple functional areas within the Loan Servicing Department.  Team Members are proficient in a variety of functions to ensure efficient workflow and to provide exceptional service to internal and external customers. Proficiency in key duties and strong attention to detail are needed to ensure that loans are compliant with regulation and the bank’s loan policy and that security interest in collateral is perfected, thereby protecting the financial security of the bank and its customers. The position requires independent judgement and the ability to assess situations and determine a correct course of action. As the position serves a relief function, actual time allocation to the percentages below will fluctuate based on the skills of the individual and needs of the department.

Key Duties and Responsibilities

#1 Loan Document Production                                                               Percentage of time: 30%

Prepare loan documents requested by Relationship Support Specialists and Relationship Managers.  Ensure final documents are in compliance with regulations, loan policy and guidelines.  Maintain knowledge of loan regulations/compliance.

#2 Collateral Document Management                                                    Percentage of time: 30%

Collateral lien filings/releases (title liens, mtgs, final titles, UCC’s). Ensure the bank’s liens are perfected to protect the bank’s security interest. Process collateral correspondence in mail and courthouse courier. Scan/Index loan documents.  Paid in Full loan processing. 

#3 Loan Servicing Support                                                                      Percentage of time: 30%

Process loan payments and payoffs.  Review and audit loan files received from Relationship Managers and Support Specialists for compliance with regulation and the bank’s loan policy and accuracy for data input into the host system.   Upload new loan information to NuPoint. Answer loan questions from internal and external clients. Reconcile the general ledger accounts and maintain various monthly reports.

#4 Quality Assurance                                                                             Percentage of time: 10%

Ensure imaged loan documents are in compliance and of good quality for viewing.   

Education, Training and Skills Required

(Identify the minimum required to perform the duties and responsibilities.)

____ Limited training normally acquired through high school education

_X__ Specialized education/training normally acquired through up to 18 months of higher education

____ Education/training equivalent to an Associates’ Degree

____ Education/training equivalent to a Bachelors’ Degree

____ Education/training equivalent to a Masters’ Degree

____ Advanced education/training in a recognized field of specialization, e.g. CPA, MBA

____ Other (please specify)

Experience Required

(Identify the minimum required to perform the duties and responsibilities as well as the type of experience required.)

____ None

____ Three months to one year

_X__ More than one year, fewer than three years

____ More than three years, fewer than five years

____ More than five years, fewer than eight years

____ More than eight years

Independent Judgment

(Indicate which best describes the guidelines, standards, or procedures applied to perform the duties of this position.)

____ Follows standard guidelines and procedures.  Refers most problems to supervisor.

_X__ Functions independently in order to accomplish assigned projects.  Refers unusual problems to supervisor.

____ Recommends or makes major policies decisions for department, division or company.