Commercial Portfolio Manager and Support Specialist

Position Title: Commercial Portfolio Manager and Support Specialist                   

Department: Commercial Services              

Reports To (position): Commercial Relationship Support Manager - Paducah         

General Summary/Purpose

The Commercial Portfolio Manager and Support Specialist (CPMSS) provides end-to-end administrative and workflow support to Commercial Relationship Managers (RM) by organizing loan information, coordinating required documentation, and advancing loan opportunities through the commercial lending process. The CPMSS partners with internal teams (Credit, Loan Operations, Treasury Management, and other related groups) and third parties (e.g., attorneys, title companies, and appraisal providers) to ensure required information is complete, accurately documented, and ready for review and closing.

This role uses nCino (commercial workflow/CRM) and related systems to create and maintain loan opportunities and facilities, document key updates, and track required items from intake through closing. The Commercial Portfolio Manager and Support Specialist prioritizes tasks, follows up consistently, and keeps the RM informed of status, exceptions, and outstanding documentation to support timely approvals and closings.

Key Duties and Responsibilities

#1 Loan Assistance and Production Support                                  Percentage of time:  _60  %

• Move commercial loan opportunities forward by collecting, organizing, and inputting required information to build out loan requests and support timely processing from intake through closing.
• Coordinate with RM to collect customer and third-party documentation, order and track appraisal and title work, and follow up on outstanding items needed to move loan packages forward and ensure readiness for closing.
• Request and assemble documentation in a timely fashion to allow adequate time for review, correction, and re-issuance (including attorney-prepared or internally prepared documents).
• Maintain accurate loan workflow records in nCino by creating or updating opportunities and facilities and posting key updates and required items based on RM direction and communications (e.g., Chatter).
• Work with Loan Operations to clear documentation exceptions, including critical exceptions.
• Support renewals and maturities by researching upcoming deadlines, gathering required information, and requesting documents for RM review and next-step action.
• Support accurate funding by reconciling disbursement details to the Settlement Statement or Disbursement Request and Authorization and escalating discrepancies for resolution prior to disbursement.
• Print, assemble, and review complete and accurate loan packages and deliver them to Loan Operations in a timely manner.
• Attend loan closings as needed and serve as a notary for client documents when required and authorized.
• Provide post-closing support by assisting with account transfers, wires, payment posting, construction draws, and other routine account servicing questions in accordance with established procedures and approvals.

#2 Relationship and Portfolio Management                                    Percentage of time:  _40_%

• Organize, maintain, and store complete and accurate loan documentation on the respective RM’s shared drive for use in booking, review, and ongoing reference throughout the loan lifecycle.
• Maintain consistent, professional client contact in support of the RM by responding to routine inquiries, facilitating information exchange, and proactively following up on outstanding items to promote a seamless and positive client experience.
• Update covenant requirements and tracking in nCino upon receipt of covenant details from the RM and ensure documentation is stored in designated locations for ongoing access.
• Support meetings related to the loan process by coordinating logistics, capturing notes and action items, and documenting client meetings, interactions, and tasks in nCino/Salesforce.
• Partner with Treasury Management to coordinate and complete action items related to new account openings in support of the overall client onboarding process.
• Collaborate with Business, Commercial, and Wealth Management teams to support a consistent and positive overall client experience across lending and deposit relationships.
• Serve as backup to other relationship management teams to provide lending and deposit support as needed, ensuring continuity of service during peak periods, absences, or special projects.

Education, Training and Skills Required

(Identify the minimum required to perform the duties and responsibilities.)

____ Limited training normally acquired through high school education

____ Specialized education/training normally acquired through up to 18 months of higher education

____ Education/training equivalent to an Associates’ Degree

__x__ Education/training equivalent to a Bachelors’ Degree

____ Education/training equivalent to a Masters’ Degree

____ Advanced education/training in a recognized field of specialization, e.g. CPA, MBA

____ Other (please specify)

Experience Required

(Identify the minimum required to perform the duties and responsibilities as well as the type of experience required.)

____ None

____ Three months to one year

__x__ More than one year, fewer than three years

____ More than three years, fewer than five years

____ More than five years, fewer than eight years

____ More than eight years