What are the responsibilities and job description for the Personal Experience Banker Intern position at THE PADUCAH BANK AND TRUST COMPANY?
Position Title: Personal Experience Banker – Summer Intern
Department: Consumer Services
Reports To (position): Branch Experience Manager
General Summary/Purpose
The Personal Experience Banker – Summer Intern is an essential part of our customer experience team, providing hands-on support while learning the foundations of retail banking. This internship is designed for students interested in finance, business, or customer service who want to gain real-world experience in a professional banking environment. Interns will assist with teller operations, support account services, shadow loan application processes, and help customers with day-to-day banking needs. This role will also introduce interns to fraud prevention, compliance, and cross-department collaboration. With a collaborative approach, the intern will contribute to creating a seamless, customer-focused experience across the branch.
Key Duties and Responsibilities
#1 Customer Service & Relationship Support Percentage of time: 30%
Assist in greeting and supporting customers with basic banking needs. Learn how to identify customer needs and connect them with appropriate financial solutions. Support customer education on bank products, services, and digital banking tools.
#2 Teller & Transactional Support Percentage of time: 35%
Process basic teller transactions under supervision (deposits, withdrawals, transfers, and payments). Follow cash-handling procedures and learn balancing and reconciliation techniques.
Maintain a high level of accuracy and attention to detail.
#3 Account & Loan Services Exposure Percentage of time: 10%
Assist with preparing documentation for consumer and business account openings. Shadow bankers during loan applications to learn about loan products and processing steps. Help with account maintenance tasks, including updating customer information and assisting with service requests.
#4 Fraud Prevention & Risk Awareness Percentage of time: 15%
Learn foundational fraud detection and prevention practices. Support customer education on safe banking practices and account security. Follow compliance procedures and escalate suspicious activity to team members as appropriate.
#5 Team Collaboration & Branch Support Percentage of time: 10%
Work collaboratively across branch departments to support daily operations. Assist other branches as needed, demonstrating flexibility and a team-oriented attitude. Contribute to a positive, inclusive, customer-focused environment.
Qualifications:Education, Training and Skills Required
(Identify the minimum required to perform the duties and responsibilities.)
_X__ Limited training normally acquired through high school education
____ Specialized education/training normally acquired through up to 18 months of higher education
____ Education/training equivalent to an Associates’ Degree
____ Education/training equivalent to a Bachelors’ Degree
____ Education/training equivalent to a Masters’ Degree
____ Advanced education/training in a recognized field of specialization, e.g. CPA, MBA
____ Other (please specify)
Experience Required
(Identify the minimum required to perform the duties and responsibilities as well as the type of experience required.)
____ None
_X__ Three months to one year
____ More than one year, fewer than three years
____ More than three years, fewer than five years
____ More than five years, fewer than eight years
____ More than eight years