Commercial Relationship Manager-Louisville

Position Title: Commercial Relationship Manager

Department: Commercial Sales

Reports To: Director of Commercial Services - Louisville

General Summary/Purpose:

(What is this role intended to accomplish? Why does it exist?)

All Commercial Relationship Managers are Brand Ambassadors and seek opportunities to win business for Paducah Bank by expanding existing relationships and establishing new ones. Each is expected to provide outstanding customer service to our clients by offering solutions to match the customer’s needs, understanding that these interactions should foster relationships that are meaningful and lifelong. Each CRM should serve as product knowledge experts for both loans and deposits and should have a keen understanding of all Treasury Management services offered by the Bank. Each CRM should possess the technical / analytical skills necessary to underwrite complex business transactions as they are responsible for managing larger relationships that carry high degrees of risk. Each CRM should have a good working relationship with other departments within the bank and collaborate regularly with our teammates in Treasury Management, Wealth Management, Secondary Market and Consumer.

Key Duties and Responsibilities

#1 Manage, retain and grow existing relationships. This involves Percentage of time: _50_%

gathering and analyzing financial information, underwriting new requests, and reviewing relationships to identify opportunities for additional business. This also includes managing operational issues such as exception resolution, financial statement tracking, delinquency, etc.

#2 Prospecting for new business. This involves identifying businesses Percentage of time: _25_%

that don’t currently bank with Paducah Bank, researching to find out as much information about the prospect as possible by looking at things such as UCC filings with the KY SOS, internet, asking teammates, and establishing a timeline for calling on the prospect.

This also involves building relationships with centers of influence

such as local business groups, accounting firms, law firms, and

other organizations that represent business interests in the

markets served who can be referral sources for banking prospects.

#3 Collaborate with other teammates in Treasury Management, Percentage of time: _20_%

Wealth Management, Residential Mortgage, and Consumer to expand existing relationships and identify new ones.

#4 Community involvement. Each CRM is encouraged to serve the Percentage of time: _ 5 %

the community by serving on outside Boards, volunteering to help non-profit agencies, involvement in worthwhile community sponsored events, and participation in Chamber of Commerce opportunities, etc.

Education, Training and Skills Required

(Identify the minimum required to perform the duties and responsibilities.)

____ Limited training normally acquired through high school education

____ Specialized education/training normally acquired through up to 18 months’ of higher education

____ Education/training equivalent to an Associates’ Degree

_X__ Education/training equivalent to a Bachelors’ Degree

____ Education/training equivalent to a Masters’ Degree

____ Advanced education/training in a recognized field of specialization, e.g. CPA, MBA

_X__ Other (please specify): Banking schools, advanced lending schools, workshops; must have good written and verbal communication skills; must have solid analytical abilities, understanding of risk and risk-based pricing, and good negotiation skills.

Experience Required

(Identify the minimum required to perform the duties and responsibilities as well as the type of experience required, i.e. customer service, accounting, etc.)

____ None

____ Three months to one year

____ More than one year, fewer than three years

____ More than three years, fewer than five years

_X__ More than five years, fewer than eight years

____ More than eight years