What are the responsibilities and job description for the Operations Manager position at The Nagler Group?
Senior Manager, Quality & Continuous Improvement
Our client, a leading authorized distributor, is seeking an experienced Senior Manager of Quality and Continuous Improvement to champion operational excellence and drive their quality culture forward.
About The Opportunity
This is a high-impact leadership role for a quality professional who thrives on building robust systems, fostering continuous improvement, and serving as the trusted voice of quality across the organization. You'll be the key liaison between internal teams, corporate, certification bodies, and customers—ensuring compliance with the Quality System for Distributors (SQS-D) while elevating performance standards company-wide.
What You'll Do
Education
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Our client, a leading authorized distributor, is seeking an experienced Senior Manager of Quality and Continuous Improvement to champion operational excellence and drive their quality culture forward.
About The Opportunity
This is a high-impact leadership role for a quality professional who thrives on building robust systems, fostering continuous improvement, and serving as the trusted voice of quality across the organization. You'll be the key liaison between internal teams, corporate, certification bodies, and customers—ensuring compliance with the Quality System for Distributors (SQS-D) while elevating performance standards company-wide.
What You'll Do
- Lead Quality Excellence – Own the quality function end-to-end, ensuring all departments understand and maintain rigorous quality standards
- Manage Non-Conformance & Product Issues – Oversee product returns, evaluations, investigations, recalls, and root cause resolution
- Drive Audit Success – Coordinate internal and external audits (ISO, SQS-D, customer), maintain audit readiness, and ensure timely closure of findings
- Champion Continuous Improvement – Deploy Lean, Six Sigma, Kaizen, and structured problem-solving methodologies to optimize processes across functions
- Facilitate Strategic Planning – Lead Management Review meetings and monthly quality forums to track objectives and identify improvement opportunities
- Develop Quality Infrastructure – Create and maintain procedures, standards, and control documentation that ensure compliance and consistency
- Build a Quality Culture – Inspire cross-functional teams to embrace accountability, performance improvement, and operational excellence
Education
- Bachelor's degree in Engineering, Quality, Operations, or related field (Advanced degree preferred)
- 7–10 years in quality management within manufacturing or distribution environments
- ISO 9001 Internal Auditor Certification (required)
- Proven track record hosting and managing external audits with successful outcomes
- Deep knowledge of quality methodologies: Six Sigma, Lean, 8D, FMEA, CAPA processes
- Exceptional analytical thinking and problem-solving abilities
- Strong communication and stakeholder influence skills across all organizational levels
- Experience leading cross-functional teams and initiatives
- Ability to work in office and warehouse environments
- Occasional lifting up to 25 pounds
- Extended periods sitting/standing during audits and inspections
- Some travel may be required
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