What are the responsibilities and job description for the Customer Service Coordinator (Bilingual) position at The Nagler Group?
Bilingual Customer Service Coordinator (Spanish/English)
Location: Bedford, MA (Hybrid Schedule)
Schedule: Monday-Wednesday onsite, Thursday-Friday remote
Hours: Flexible start time between 7:30 AM and 8:30 AM, with an end time between 4:00 PM and 5:00 PM
Compensation: $28-$32/hour, depending on experience
About The Opportunity
We are seeking a detail-oriented and customer-focused Bilingual Customer Service Coordinator to support international customer operations for a growing global organization. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can effectively manage communications with international distributors and internal stakeholders.
The position plays a critical role in ensuring the accurate processing of customer orders and maintaining high service standards for essential healthcare-related products.
Key Responsibilities
TNG123
Location: Bedford, MA (Hybrid Schedule)
Schedule: Monday-Wednesday onsite, Thursday-Friday remote
Hours: Flexible start time between 7:30 AM and 8:30 AM, with an end time between 4:00 PM and 5:00 PM
Compensation: $28-$32/hour, depending on experience
About The Opportunity
We are seeking a detail-oriented and customer-focused Bilingual Customer Service Coordinator to support international customer operations for a growing global organization. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can effectively manage communications with international distributors and internal stakeholders.
The position plays a critical role in ensuring the accurate processing of customer orders and maintaining high service standards for essential healthcare-related products.
Key Responsibilities
- Process customer orders accurately and efficiently
- Manage communications with international distributors via email and occasional virtual meetings
- Issue credit and debit requests in accordance with company policies
- Investigate and resolve order discrepancies by creating and tracking system tickets
- Collaborate with internal departments including Finance, Planning, Warehouse, Import/Export, Operations, and Quality teams
- Maintain accurate documentation and records of customer interactions and transactions
- Support continuous process improvements and operational efficiency initiatives
- Bilingual in Spanish and English (written and verbal) – required
- Associate's degree required; Bachelor's degree preferred
- 2 years of experience in customer service, operations, finance, order management, or a related field
- Experience working with SAP or similar ERP systems
- Strong Microsoft Excel skills, including data analysis and reporting functions
- Excellent attention to detail and organizational skills
- Ability to manage multiple priorities and work effectively under pressure
- Strong communication and problem-solving abilities
- Bachelor's degree in Business Administration, Finance, Supply Chain, or a related field
- Experience with international customer support or distributor management
- Import/export, pricing, finance, or logistics experience
- Experience working in a regulated or highly structured environment
- A proactive and dependable team player
- Strong customer service mindset
- Ability to build relationships across multiple departments and cultures
- High level of accuracy and accountability
- Comfortable navigating changing priorities and deadlines
TNG123
Salary : $28 - $32