What are the responsibilities and job description for the Customer Service Coordinator position at ElevaIT Solutions?
Job Title: Customer Service Coordinator I
Location: 836 North St. Building 300, Suite 3401 Tewksbury MA 01876
Duration: 06 months (Possibility of Extension)
Shift: Monday – Friday, 9:30Am - 6:00Pm
Job Description:
We are seeking a Customer Service Coordinator I to serve as the first point of contact for customers and internal teams. This role supports customer inquiries, order processing, issue resolution, and delivers excellent customer service in a fast-paced environment. The ideal candidate should be comfortable handling high call volumes, managing multiple computer systems, and maintaining strong customer relationships.
Responsibilities:
- Handle high-volume customer inquiries via phone and email
- Process customer orders and manage cases through Salesforce
- Enter and manage orders accurately in internal systems
- Provide information related to inventory, pricing, shipping, and technical inquiries
- Coordinate with Sales, Accounting, New Accounts, Complaints, Warehouse, and other teams
- Troubleshoot customer concerns and resolve issues independently
- Maintain customer profiles and update account information
- Support complaint resolution and customer accommodations
- Follow up on account setup changes and customer requests
- Ensure timely communication and customer follow-up
- Participate in product and technical training sessions
- Maintain positive customer relationships and support company service standards
Required Qualifications:
- High School Diploma or equivalent
- 2 years of customer service or commercial experience preferred
- Call center experience preferred
- Ability to multitask across multiple computer systems
- Strong verbal and written communication skills
- Proficiency in Microsoft Word, Excel, Email, and Web applications
- Typing speed of 50 WPM average
- Strong problem-solving and customer service skills
- Ability to work in a fast-paced environment and manage high workload
- Team-oriented with strong collaboration skills
- Reliable attendance and adaptability
ElevaIT is a certified and values driven Service-Disabled Veteran owned global staffing and IT professional services firm serving Fortune 1000 clients with customized and scalable workforce solutions. Leveraging talent intelligence analytics, our scalable recruiting platform puts diversity, equity, inclusion, and belonging (DEIB) at the forefront of everything we do.
Salary : $17 - $18