Client Services Representative

POSITION SUMMARY

The Client Service Representative processes all aspects of payroll for an assigned client base, providing a high level of customer service. This position requires efficiency and flexibility in performing detailed tasks in a fast-paced work environment with frequent interruptions, changing priorities, and multiple deadlines. The CSR may be asked to assist in the reconciliation of payroll accounts as needed. The position also requires maturity in dealing with sensitive and confidential matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Compile payroll data, post wages, and reconcile errors, in order to balance the payroll and maintain payroll records

• Maintain a high rate of client retention through high quality customer service

• Identify and resolve internal discrepancies

• Research client inquiries concerning paychecks or payroll in general

• Support and contribute to a positive work environment that fosters a high level of team performance through own work and behavior

• Continue knowledge of payroll software system and changes in wage and tax laws

• Maintain Client files in a confidential and secure manner

• Research and resolve client/system problems

• Establish and maintain a positive working relationship with clients, agencies and coworkers to promote quality service image

• Display maturity in securely handling sensitive and confidential client and employee information

• Other duties as assigned

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Prior experience in a customer service environment

• Prior experience processing payroll a plus

• Excellent telephone, communication and interpersonal skills

• Detail oriented, well organized; high degree of accuracy

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Knowledge of payroll software or ability to learn specific applications

• Professional, driven, motivated self-starter

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

• Professional in appearance and behavior

• Ability to work beyond regular work hours when needed

• Reliable and dependable

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.