Client Experience Associate

Location: Portsmouth, NH

Schedule: Monday–Friday, 8:30 AM–5:30 PM

Work Arrangement: Fully onsite; company-paid parking provided

Compensation: $70,000 base salary bonus (OTE $100k - $120k ), profit sharing, 100% employer-paid individual health insurance

Our client is a professional services firm supporting high-level business owners and executives through complex, highly confidential transactions. With a small, collaborative team, this is an opportunity to become an integral part of the organization and play a key role in delivering an exceptional client experience.

We are seeking a confident, highly energetic, and exceptionally organized Client Services professional who thrives in a fast-paced environment, enjoys wearing multiple hats, and takes pride in anticipating needs and delivering a true white-glove experience.

About The Role

This position will provide high-level administrative and client support across multiple active engagements. You will work closely with senior professionals and clients while also contributing to internal projects and company events.

Responsibilities Will Include

• Manage complex calendars, schedules, meeting coordination, and engagement work plans
• Serve as a professional and responsive point of contact for high-level clients and external partners
• Prepare polished, client-facing materials, including PowerPoint presentations, confidential documents, agendas, and meeting materials
• Coordinate meeting logistics, including venues, catering, audiovisual/technology needs, and occasional travel arrangements
• Maintain accurate and highly organized electronic and paper files and confidential documentation
• Manage and maintain client information within CRM and other technology platforms
• Support client closing activities and other time-sensitive deliverables
• Assist with company events, internal initiatives, and special projects
• Balance competing priorities while maintaining a high level of accuracy, professionalism, and urgency
• Anticipate the needs of senior team members and clients and proactively address issues before they arise
• Collaborate closely with team members to ensure seamless communication and execution across engagements
• Travel occasionally on a limited basis to support client needs
  
  

What We're Looking For

The ideal candidate is someone who is confident, polished, proactive, and energized by a high-touch client environment. You should be comfortable working with senior-level professionals, handling confidential information, and jumping between priorities without losing sight of the details.

Preferred Qualifications

• Bachelor’s degree preferred
• 3 years of experience providing executive-level, C-suite, client services, or high-level administrative support
• Exceptional organizational skills and attention to detail
• Strong calendar management and travel coordination experience
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office, particularly Outlook, Word, PowerPoint, and Excel
• Experience working with CRM and technology platforms such as Salesforce, Zoom, Adobe, or similar tools
• Experience in a fast-paced, client-facing professional environment
• Strong judgment and the ability to handle highly sensitive and confidential information with discretion
• Ability to anticipate needs, take initiative, and work independently
• Ability to manage multiple projects and shifting priorities simultaneously
• A strong sense of urgency and ownership
• Event coordination experience is a plus
  
  

Interested? Questions? Send all resumes and inquiries to Maresa at mscordino@naglergroup.com

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