What are the responsibilities and job description for the INTAKE SPECIALIST position at The MOHR Enterprises LLC?
INTAKE SPECIALIST
MIAMI, FL | Full-Time | $18/hr
Hybrid (3 days in office 2 days remote)
Position Overview
We are seeking a compassionate and detail-oriented Intake Specialist to support individuals and families navigating essential community and government resources. This role is ideal for someone who thrives in a high-volume call environment, demonstrates strong listening skills, and is comfortable handling sensitive or urgent situations with professionalism and empathy.
This position plays a critical role in connecting participants to the right services while ensuring accurate documentation and follow-through.
Key Responsibilities
- Perform 10-12 eligibility/intake assessment calls per day from individuals seeking assistance
- Provide accurate information, guidance, and referrals to appropriate services and programs
- Assist participants with navigating community, government, and social service resources
- Professionally de-escalate challenging or emotional situations while maintaining composure
- Document all interactions thoroughly and accurately in internal systems
- Verify demographic and eligibility information as required
- Maintain confidentiality and comply with organizational policies and procedures
Qualifications
- Bachelors's degree required
- 2 years of experience within Human Services, Social Services, or a Nonprofit Organization required
- Bilingual required: English/Spanish or English/Creole
- Strong verbal communication and active listening skills
- Ability to manage sensitive conversations with empathy and professionalism
- Proficiency in data entry and case documentation systems
- Reliable transportation and ability to work onsite in Miami at least 3 days per week
Work Environment
- Hybrid schedule: 3 days onsite, 2 days remote
- Fast-paced, metrics-driven call environment
- Mission-driven, service-focused team
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MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com
Salary : $18