What are the responsibilities and job description for the Customer Service Manager - Order Management position at The MOHR Enterprises LLC?
Customer Service Manager - Order Management
Allentown, PA | $55,000-$65,000 salary
Schedule: 100% Onsite
About the Opportunity
We’re partnering with a growing company that is hiring a Customer Experience Manager to help improve how customer orders are handled from start to finish.
This is a great fit for someone with experience in customer service, order management, supply chain, logistics, or customer operations who is organized, proactive, and comfortable working with customers and internal teams.
The main goal of this role is simple: make sure customer orders are accurate, updates are communicated clearly, and customers feel confident that their orders are being handled the right way.
What You’ll Be Doing
- Receive and process customer purchase orders.
- Confirm orders have been received and entered correctly.
- Review details such as item codes, pricing, quantities, lead times, freight terms, and ship-to information.
- Manage order changes, including delays, cancellations, quantity changes, and revised ship dates.
- Work with production, scheduling, procurement, and operations to confirm product availability.
- Keep customers updated on delays, shortages, schedule changes, or other order issues.
- Help resolve customer concerns related to shipping errors, shortages, damages, or missing documents.
- Track customer issues and help reduce repeat problems.
- Support process improvements for order entry, customer updates, and order changes.
- Help improve on-time and accurate delivery.
What They’re Looking For
- Experience in customer service, order management, logistics, supply chain, or customer operations.
- Strong communication and follow-up skills.
- Highly organized and detail-oriented.
- Comfortable working with customers and internal teams.
- Able to handle multiple priorities at once.
- Able to communicate issues clearly and professionally.
- Comfortable using Microsoft Office.
- ERP experience preferred.
- Bachelor’s degree preferred, but strong relevant experience will also be considered.
Why You’ll Love It There
- $55,000-$65,000 salary
- Stable, full-time opportunity
- Clear ownership over the customer experience
- Opportunity to improve processes and make the team more organized
- Great fit for someone who likes solving problems and keeping customers informed
Who This Role Is Best For
This role is best for someone who is organized, calm under pressure, and good at keeping customers updated.
The ideal candidate comes from customer service, order management, logistics, supply chain, inside sales support, or customer operations and wants a role with more ownership.
#LI-FT1
MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com
Salary : $55,000 - $65,000