What are the responsibilities and job description for the Order Management Specialist position at Sharp Clinical Services?
The Order Management Specialist is responsible for the day-to-day operational management of client accounts for Sharp. The Order Management Specialist I works closely with client contacts to establish and maintain positive working relationships, promoting collaboration and engagement to support business needs. Order Management Specialists liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of committed orders and consistently driving to maintain positive service levels and on-time delivery. Works closely with Business Development (BD) to communicate account insights including opportunities that may exist to quote additional service offerings.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Act as primary point of contact between client and cross-functional internal teams for operational support and escalations concerning respective key accounts.
- Works with client supply team and cross-functional internal teams to establish order-planning guidelines that are in line with effective master service agreements. This includes forecast and PO issuance, material lead-times, scheduling requirements / lead-times, order confirmation process and material obsolescence. Submits Customer Change requests to Value Stream Specialists for processing. Presents Internal Change requests to Clients on behalf of Sharp.
- Manages client orders based on the firm forecast and purchase orders received. Enters sales orders and forecast orders and coordinates internal order confirmation and order management process.
- Monitors bulk receipts, bulk inventory, and bulk expiry. Communicates bulk status to clients and addresses any issues.
- Supports Inventory Destruction Request (IDR) process via timely assessment of candidates and receipt of client purchase orders.
- Supports customer shipment booking and tracking. Processes customer changes on Shipping Requirement Forms. Processes customer changes for Sample Shipment Requirements.
- Align with client on clear and measurable KPI’s as well as alignment of process and forum for on-going review meetings.
- Responsible for accuracy and timely submission of sales order packet for respective client accounts. Ensures packets are generated and include proper documentation (i.e. SO, Quote and PO) as well as necessary release paperwork - CofA’s, release to package documents, Lot forms, etc. required to process and fulfill the order.
- Submit order packets to Finance accurately and timely to ensure customer billings are timely and accurate.
- Prepares and presents quotations for standard services offered and/or performed including but not limited to expedited services, overtime, material obsolescence and storage fees.
- Schedules and conducts weekly customer meetings, discuss demand forecast, change control, and other action items required to drive towards customer needs, and set customer expectations.
Travel between Conshohocken, Allentown and Macungie sites as required.
SUPERVISORY RESPONSIBILITIES:
None
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
Bachelor's degree (B. A.) from four-year college or university preferred; or two to five years related experience and/or training; or equivalent combination of experience and H.S. Diploma or G.E.D. is required.