Hotel Security Guard | Overnight | Tuesday-Saturday

Job Summary: The Full-Time Security Guard will assist in the overall security of the hotel, keeping foremost in mind the protection of the hotel and its property. Assist in ensuring the safety and protection of all guests and employees. Tour, inspect, and observe all areas of the hotel and grounds (interior and exterior). Handle any and all guest injuries, accidents, losses, and incidents that occur during the course of the shift. Observe and report any employee matters that fall under a security jurisdiction.

Status: Full Time

Hours: 11:00 PM-7:00 AM Tuesday-Saturday

Pay: $20-$22 per hour, depending on experience

Additional duties, responsibilities, and accountability:

• Conduct regular inspections of key areas such as guest floors, service areas, and back of house facilities to identify and address any security vulnerabilities.
• Monitor and patrol the hotel premises, including common areas, entrances, stairwells, and parking facilities, to prevent and detect any unauthorized activities or potential security risks. 
• Respond promptly and effectively to all security-related incidents reported by the hotel staff via telephone or radio, including disturbances, medical emergencies, and fire alarms, following established protocols and procedures.
• Maintain a visible and approachable presence, providing a sense of security and reassurance to guests and team members.
• Provide exceptional customer service, assisting guests with inquiries, directions, and any security related concerns they may have.
• Maintain an effective and professional working relationship with other hotel departments and employees.
• Escort guests/employees to vehicles as necessary after daylight hours, or for health or medical reasons.
• Operate and monitor security systems, access control systems, and alarm systems, ensuring their proper functionality and initiating appropriate actions in case of any irregularities.
• Conduct precise investigations of all guest or employee accidents, damage, loss, or incidents. File reports on all of the above situations.
• Provide first aid assistance to injured guests as necessary until medical attention can be provided.
• Assist in the control of pedestrian traffic through all hotel entrances, as business dictates.
• Monitor employee serving of intoxicants to customers, to ensure compliance with state and local ordinances.
• Intervene in guest/employee or guest/guest confrontations in a calming, professional manner to ensure guest and/or employee safety.
• Maintain a cooperative relationship with local law enforcement agencies.
• Be willing and able to testify or provide assistance to the hotel’s legal representation during investigation or litigation proceedings.
• Secure all areas of the property after business or functions conclude.
• Assist in any department that is in need, to assist business or guests.
• Record areas in need of repair or cleaning, as found during tours of the property, on the appropriate forms.
• Review previous security reports, Night Manager reports, and Front Office reports to keep abreast of matters concerning hotel business.
• Complete at least three tours of the property during the shift, covering all areas listed on the security report.
• Complete weekly inspections of the fire extinguishers and first aid kits. File the appropriate forms.
• Comply with all other tasks deemed necessary by management.
• Comply with all aspects of the current Employee Handbook.

Qualifications:

• Valid Driver's License required.
• Previous experience in Security, Law Enforcement, or a similar role is strongly preferred
• Some college or Police Science courses preferred
• CPR certified, first aid certificate desired
• Self-motivated with the ability to work independently and efficiently overnight
• Physical stamina and the ability to lift and move heavy objects when required
• Strong communication skills to effectively interact with guests and fellow team members
• Ability to handle challenging situations with professionalism, maintaining composure and making sound decisions under pressure
• A positive attitude, reliability, and genuine passion for providing outstanding customer service

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. The Madison Concourse Hotel is a drug-free workplace.

Benefits

We hire the most highly qualified people available and provide a competitive benefits package which includes:

• Free employee parking underground
• Discounted hotel rooms
• Discounts at Circ and Starbucks
• 401-K matching retirement plan
• Paid time off
• $1,000 employee referral bonus!
• Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
• Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada
• Pet Insurance for part time and full time employees
• A vibrant and inclusive work environment that values teamwork and celebrates your contributions!

Full-time positions also offer:

• A rich Quartz health insurance plan - Our best plan has NO deductible! 
• Delta Dental insurance
• Vision insurance
• Company-paid basic life insurance and short term disability
• Flexible Spending Account (FSA)
• Additional life insurance policy

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.