Senior Technical Account Manager (1139955)

Location: Washington, DC

Salary: $120,000.00 USD Hourly - $150,000.00 USD Hourly

Description: The Judge Group is currently seeking a Senior Technical Account Manager with an active TS/SCI to support a classified customer in Washington, DC.

Key Responsibilities

• Serve as the primary technical point of contact for key agency-wide clients, establishing and maintaining strong relationships to become a trusted advisor.
• Understand clients' business objectives, IT infrastructure, and security requirements to effectively align solutions with their needs.
• Conduct in-depth technical presentations, product demonstrations, and training sessions to showcase the value and capabilities of our products and services.
• Collaborate with cross-functional teams, including sales, customer success, and product management, to ensure successful implementation and adoption of our solutions.
• Proactively identify opportunities to expand product usage within client organizations, driving upsells and renewals.
• Provide advanced guidance and troubleshooting assistance to clients, addressing technical challenges, and ensuring smooth operation of our solutions.
• Act as a customer advocate, relaying feedback, feature requests, and enhancement opportunities to the product and engineering teams.
• Stay up to date with industry trends, emerging technologies, and competitive landscape to maintain a deep understanding of the security and IT landscape.
• Contribute to the development of technical account management best practices, tools, and processes to enhance customer success and team efficiency.
• Identify areas of growth and expansion for the Technical Account Management team, working closely with the sales team to identify new business opportunities.
• Other duties as assigned.
  
  

Minimum Requirements

• 6 years of combined experience within the cybersecurity or IT industry, preferably in a federal or enterprise software environment; With 4 of those years’ proven experience in a technical account management or customer-facing role.
• Strong technical background and understanding of IT infrastructure, security technologies, and networking concepts.
• Strong problem-solving and analytical skills, with the ability to quickly understand and resolve technical issues.
  
  

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Contact: rkissinger@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com