Broker Account Manager

Job Description

Job Summary

An opportunity is available for an experienced Employee Benefits Account Manager (EBAM) specializing in Managing General Agent (MGA) Benefits. This role involves managing a high-volume book of business, providing exceptional service to clients, and supporting the growth and success of the organization. The position is based in Georgia and requires in-office attendance from Monday to Friday, with potential consideration for a hybrid model after the training period.

Compensation Package

• Competitive base salary ranging from $50,000 to $70,000, with additional guaranteed commission.
• 2.5% override on the total book of business.
• Comprehensive benefits package, including 401(k) eligibility starting the first quarter following the anniversary date.
• Full range of benefits available from the first of the month following 60 days of employment.
  
  

Responsibilities

• Manage a high-volume book of business, including small group accounts.
• Handle service-related tasks such as claims, billing issues, terms, enrollments, adds, applications, and change requests.
• Act as the primary point of contact for clients, explaining new benefits and conducting open enrollment meetings.
• Collaborate with analysts to understand RFPs and ensure seamless service delivery.
• Quote new and renewal business as needed.
• Identify and pursue selling opportunities, with incentives for bringing in new relationships.
• Utilize software tools such as Imageright, Benefitpoint, and Ease Navigator to manage accounts effectively.
  
  

Qualifications/Requirements

• A minimum of 3 years of experience in employee benefits account management is preferred, though candidates with less experience may be considered.
• Proficiency in Excel and familiarity with medical and ancillary terminology.
• Strong problem-solving skills and attention to detail.
• Ability to manage a high volume of accounts, particularly during peak renewal periods.
• Life and Health (L&H) license is required; assistance in obtaining the license can be provided if necessary.
• Experience with open enrollment processes and conducting client meetings.
• Excellent communication and interpersonal skills, with a focus on providing exceptional client service.
• Ability to work in a fast-paced environment and adapt to changing priorities.
  
  

Additional Information

• The role requires in-office attendance from Monday to Friday, 9:00 AM to 5:00 PM. Some flexibility for a hybrid model may be considered after the training period.
• Training includes a structured two-week live program to ensure a smooth onboarding process.
• Background checks are required prior to the start date, with a typical start date scheduled for a Monday.
• No travel is required for this role, though participation in open enrollment meetings may be necessary based on team dynamics and client needs.
  
  

This position offers a unique opportunity to work in a family-oriented environment with a strong culture of collaboration and support. The organization has a long-standing reputation for excellence and a commitment to treating people with respect and integrity. This role is ideal for a dedicated professional seeking to contribute to a growing and dynamic team.