Customer Service Representative - Coffee Industry

Fully-Remote. But MUST be an Illinois Resident to apply!

This is a Temp opportunity. Anticipated start date of June 1st.

Pay: $24/hr - $26/hr

Hours: 9:30 a.m. - 6 p.m. CST

Coffee Shop managers/supervisors with strong knowledge with espresso machines, grinders, manual brewers, filtration systems, water towers, etc. welcome to apply!

Great Seattle-based coffee company is seeking a Customer Service Representative, someone who can speak to our customers regarding the entire product line of coffee equipment/products. The ideal candidate will be genuinely kind natured, have excellent multitask skills, strong communication skills and the ability to work independently and with a team. We need someone with a strong customer service background and an unwavering appetite for exceeding customer expectations.

Customer Services duties include but are not limited to the following:

● Attracts potential customers by answering product and service questions; suggesting information about other products and services.

● Opens and maintains customer accounts by recording account information.

● Resolves product or service problems by clarifying the customer's situation; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

● Processes returns and product warranties.

● Answer multi-line phone system, email, and live chat calls.

● Contributes to team effort by accomplishing related results as needed. Ideal candidate will have the following Sales and Sales Support experience:

● At least 2 years of experience with commercial coffee sales and industry knowledge. (espresso machines, grinders, manual brewers, filtration systems, water towers, etc.)

● At least 1 years of owning a quota or a managing a pipeline of business

● 2-5 years of account management experience within specialty coffee and proven ability to make presentations, increase annual revenue and comfort with using a CRM to manage and track.

● Communicate via phone, email and live chat to guide customers through B2B sales, B2C sales.

● Communicate with customers and equipment vendors about maintenance, repairs, spare parts and be aware of new technology. We work with a vast number of vendors including, La Marzocco, Nuova Simonelli, Astoria, Rancilio, Baratza, Synesso, Mazzer, Mahlkonig, Ditting, Bunn, Fetco, etc.

● Good understanding of espresso and coffee extraction and knowledge of SCA standards.

Experience using Shopify, Hubspot, Brightpearl or other comparable software is highly desirable.

The Huntington Resource is an Equal Opportunity Employer – All qualified applicants will be considered for employment regardless of the individual’s race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital status, national origin, age, disability, veteran status, genetic information, or any other characteristics protected by state or federal law.