Administrative Outreach Coordinator – Full-time

**For more information and to apply please visit our website at www.thehubsheridan.org or you can submit your cover letter, resume and application to HR@thehubsheridan.org**

**ESSENTIAL JOB FUNCTIONS**

Direct Client Services

• Provide 1:1 assistance, information, and services to support independence, quality of life, and dignity.
• Coordinate services, including intake, evaluation, care plan development, and supervision.
• Deliver direct services such as assessments, crisis intervention, outreach, and service closure.
• Act as a liaison between patients, families, and healthcare providers to facilitate seamless care.
• Monitor and follow up on care plans to ensure adherence to prescribed treatments and progress.
• Educate patients and families on home health services, care plans, and available resources.
• Complete home visits for the Home Delivered Meals program and work closely with Home Delivered Meals Supervisor to ensure client needs are met.
  
  

**Field Duties**

• Conduct in-home visits to assess patient needs and ensure proper care delivery.
• Ensure compliance with individualized care plans and report any changes in patient condition.
• Communicate with nurses, therapists, and caregivers to optimize patient care.
• Deliver or collect necessary documentation from patient homes when needed.
• Participate in community outreach and patient education initiatives.
  
  

**Scheduling & Coordination of Care**

• Assist with patient scheduling to ensure timely visits align with care plans.
• Coordinate appointment changes, cancellations, and reschedules as needed.
• Verify and confirm scheduled visits with patients and families.
• Manage and update patient records in the Electronic Health Record (EHR) system.
• Prepare and organize documentation for patient admissions, discharges, and referrals.
• Work with Clinical Manager to fill coverage gaps caused by caregiver call offs.
• Assist with billing concerns and conflicts. This can include setting up payment plans with clients, working out sliding fees and adjusting care plans.
  
  

**Education and Training**

• Complete 12 hours of job-related continuing education courses annually.
• Observe, teach, and train Homemakers and complete competencies evaluations every 180 days
  
  

**Administrative & Office Duties**

• Answer phone calls, emails and inquiries related to patient care.
• Process insurance verifications, authorizations, and billing support as needed.
• Maintain confidentiality and ensure compliance with HIPAA and HITECH regulations.
• Follow state and federal rules and regulations meeting the documentation standards required for Medicaid, the Wyoming Home Services Grant (WyHS), and all insurances used by Help at Home
• Ensure all home health services comply with state and federal regulations.
• Assist in audits, quality improvement initiatives, and compliance reviews.
• Communicate and work with individuals in a respectful manner.
• Respond promptly to urgent calls related to patient care.
• Ensure immediate follow-up actions are taken as needed.
  
  

**Administrative & Other Responsibilities**

• Schedule patient visits according to physician orders and care plans
• Communicate shift details to caregivers and confirm attendance.
• Serve as the central communication point to ensure service goals and objectives are met.
• Ensure concerns are properly addressed and resolved.
• Document all calls and emails for tracking and follow-up purposes.
• Participate in Quality Assurance and Performance Improvement (QAPI) meetings to support continuous improvement and compliance initiatives.
• Additional tasks and responsibilities as needed to support the organization's goals and operations.
  
  

**Physical Demands**

• Occasionally transfers and lifts equipment
• Frequently communicates and exchanges information with others
• Frequent local travel
• Re ularly observes and assesses clients, staff and volunteers
• May be required to sit at a computer station for extended periods of time in order to complete essential job functions
• Drives to the home setting, providing own transportation with valid license and insurance