What are the responsibilities and job description for the Customer Service Representative - Entry Level position at The GEM USA?
We are hiring a motivated and dependable individual to join our team as an Entry-Level Customer Service Representative. This role focuses on face-to-face community engagement to support nonprofit organizations and their fundraising campaigns.No prior experience is required—this is a fully entry-level opportunity with paid training, hands-on coaching, and ongoing professional development in customer service, communication, and fundraising.Key ResponsibilitiesEngage in face-to-face customer service and community outreachRepresent nonprofit organizations and clearly communicate their mission and impactEducate community members about active fundraising campaignsAnswer questions in a professional, respectful, and approachable mannerEncourage voluntary contributions to support nonprofit initiativesMaintain a positive, professional presence during all interactionsParticipate in team meetings, training sessions, and skill development workshopsAccurately document outreach activity and follow organizational guidelinesQualificationsStrong verbal communication and interpersonal skillsComfortable speaking with people in face-to-face settingsReliable, punctual, and team-oriented mindsetWillingness to learn, grow, and receive coachingMust be 18 years or older and legally authorized to work in the United StatesPreferred (not required):Experience in customer service, retail, hospitality, sales, or public interaction rolesCompensation & BenefitsCompetitive base pay performance-based bonusesPaid, structured training programFull-time scheduleClear opportunities for advancement based on performance (not tenure)Ongoing training and professional skill development in communications and fundraising
Salary : $38,000 - $48,000