What are the responsibilities and job description for the Client Service Associate - Entry Level position at The GEM USA?
We are a fast-growing event marketing and experiential promotions firm dedicated to delivering impactful, memorable experiences for clients and event attendees. We are seeking a motivated and professional Client Service Representative to serve as a key point of contact and help ensure a seamless, positive experience across all client interactions and events.This is an entry-level opportunity with paid training, making it ideal for individuals looking to build experience in customer service, event coordination, public relations, and client relations.Key ResponsibilitiesServe as the primary point of contact for client and attendee inquiriesProvide timely, accurate, and professional communication regarding events and servicesBuild and maintain strong client relationships through consistent support and engagementAssist event attendees with registration, event details, and general inquiriesDeliver a welcoming, solution-focused customer experience at all touchpointsAddress and resolve client or attendee concerns efficiently and professionallyCollaborate with internal teams to ensure smooth communication and issue resolutionCommunicate event updates, changes, and important information clearly and promptlySupport coordination between event operations, marketing, and client service teamsQualificationsStrong verbal and written communication skillsProfessional, friendly, and customer-focused demeanorAbility to remain calm and solution-oriented in fast-paced environmentsStrong problem-solving and critical thinking skillsAbility to multitask and adapt to changing prioritiesTeam-oriented with a positive, proactive attitudePreferred (not required):Experience in customer service, hospitality, retail, events, marketing, or client support rolesCompensation & BenefitsPaid training and onboarding programFull-time schedule with consistent hoursCompetitive base pay plus performance-based incentives (if applicable)Clear advancement opportunities into leadership and client relations rolesHands-on experience in event marketing and client engagementSupportive, team-driven environment with ongoing trainingCareer OpportunityThis role is ideal for individuals looking to grow in client services, event marketing, customer experience, or communications. You’ll gain hands-on experience working with clients and event attendees while developing strong professional communication and problem-solving skills in a fast-paced industry.
Salary : $38,000 - $56,000