What are the responsibilities and job description for the Inside Service Coordinator position at The Ecoplumbers LLC?
Join the Zero Team as an Inside Service Coordinator
Are you a persuasive communicator who loves the thrill of the close? Do you thrive in fast-paced environments where your follow-up skills directly impact the bottom line?
We are looking for a high-energy Inside Sales Associate to join us as an Inside Service Coordinator. In this role, you won't just be making calls; you’ll be the driving force behind our revenue recovery, turning open estimates and unsold recommendations into completed jobs. You will act as the bridge between our field technicians and our customers, ensuring no opportunity falls through the cracks.
What You’ll Do
As a key member of the Zero Team (service), your mission is to eliminate missed opportunities and deliver a seamless customer experience for our Service Department.
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Drive Revenue: Proactively reach out to customers with open service tickets, estimates, and deferred recommendations to close the sale.
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Consult & Convert: Confidently explain our services and pricing, using a consultative approach to overcome objections and build trust.
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Own the Process: Manage the full sales cycle from inbound/outbound lead conversion to documenting every interaction accurately in our CRM.
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Collaborate for Success: Coordinate closely with dispatch and operations to ensure smooth scheduling and total customer satisfaction.
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Analyze & Improve: Track why opportunities are missed and share those insights with leadership to help us grow.
What We’re Looking For
We need a "results-driven closer" who brings a sense of urgency to every call.
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Proven Phone Sales Experience: You must have previous experience in inside sales, service sales, or a similar call-based closing role.
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The Gift of Gab: A strong phone presence and the ability to build rapport quickly with customers is essential.
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Closing Chops: You are comfortable handling objections and have a track record of meeting or exceeding sales goals.
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Tech Savvy: You are highly organized and comfortable working within CRM systems.
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Industry Knowledge (A Plus): Experience in trades or home services (roofing, garage doors, etc.) or a background in financing/lending is highly beneficial.
Compensation & Benefits
We value the impact this role has on our success and offer a competitive package to match:
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Base Pay: $25 per hour.
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Commission: 3% commission on all sold and completed jobs.
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Insurance: Solid benefits package including Health, Dental, Vision, Life, and even Pet insurance.
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Retirement: 401K with a company match.
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Time Off: Paid time off (PTO)
Why This Role Matters
The Zero Team is essential to protecting our company’s profitability. By providing consistent follow-up and value-focused communication, you ensure our customers receive timely solutions while maximizing revenue and supporting our hardworking field teams.
Success in this role is measured by:
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Conversion rates on service tickets and estimates.
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Total revenue closed through follow-up efforts.
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Speed to contact and overall call quality.
Ready to help us reach "Zero" missed opportunities?
Salary : $25