What are the responsibilities and job description for the Sr. Field Application Engineer (Dispensing AND Coating Technologies) position at The Davis Companies?
Responsible for performing on-site installation, servicing and repair of complex equipment and systems. This includes helping customers develop applications for each platform and fluid delivery system. Specifically in need of a strong background supporting equipment for dispensing and conformal coating, this is a must-have for this role.
Provide specialist level support for external customers:
· Flexible and able to travel 50%.
· Provide installation services, billable services, applications development assistance,
warranty services, and customized training to customers.
· Document customized lists of spare parts for each installation.
· Provide on-site and remote technical support. Confidently troubleshoot any problem and
stay with the issue to resolution.
· Provide customers with quotes for these services.
· Enter cases in the CRM system and actively manage the case and solution workload.
· Prepare for field visits to understand every option and feature of an order. Be prepared to
make customers successful with the product in every aspect of their ownership experience.
· Recover from field visits by closing any open issues.
· Keep current with the latest application practices, challenges, and best known methods.
· Support commercial success in the pre-sale environment by helping to define technical
solutions and ensuring delivered solutions meet customer expectations.
Salary : $120,000 - $150,000