What are the responsibilities and job description for the Director of Event Services position at The Classic Center?
About Akins Ford Arena
Akins Ford Arena is where Athens comes together for unforgettable live experiences—concerts, sporting events, and community moments that matter. As part of The Classic Center campus, we are committed to delivering exceptional service and seamless event execution.
Position Summary
The Director of Event Services is a senior leadership role responsible for overseeing the planning and execution of all ticketed events at Akins Ford Arena. Reporting to the General Manager, this position ensures excellence from event planning through final settlement while leading Event Planners, Coordinators, and staff.
Key Responsibilities
Be part of a growing live events venue
The Classic Center's EOE Statement
In accordance with the Americans with Disabilities Act (ADA), as amended by the Americans with Disabilities Act Amendments Act (ADAAA), and consistent with this policy, The Classic Center makes reasonable accommodations for qualified individuals with disabilities unless such accommodations would cause the employer an undue hardship. The ADA defines a disabled person as an individual who has a physical or mental impairment that substantially limits one or more major life activities.
The Classic Center provides equal employment opportunities to all employees and applicants for employment without regard to any characteristic protected by applicable federal, state, and local law, including, but not necessarily limited to, race, color, religion, national origin, sex, age (40 or older), disability, and genetic information. The Classic Center is committed to maintaining a work environment that is free of inappropriate or unlawful conduct. In keeping with this commitment, The Classic Center will not tolerate harassment, discrimination, or the unlawful treatment of employees or applicants. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Akins Ford Arena is where Athens comes together for unforgettable live experiences—concerts, sporting events, and community moments that matter. As part of The Classic Center campus, we are committed to delivering exceptional service and seamless event execution.
Position Summary
The Director of Event Services is a senior leadership role responsible for overseeing the planning and execution of all ticketed events at Akins Ford Arena. Reporting to the General Manager, this position ensures excellence from event planning through final settlement while leading Event Planners, Coordinators, and staff.
Key Responsibilities
- Oversee all arena event management activities
- Lead front-of-house planning including hospitality, staffing, and logistics
- Coordinate with ticketing, food & beverage, security, and technical teams
- Ensure high-level client and guest satisfaction
- Manage budgets, settlements, and billing accuracy
- Ensure compliance with safety and crowd management protocols
- Recruit, train, and lead event staff
- Improve operational efficiency and service delivery
- 2–5 years of event management experience in a similar venue
- Bachelor’s degree preferred
- Knowledge of event operations and crowd management
- Experience managing budgets and labor planning
- Strong leadership and communication skills
- CPR certification (or ability to obtain)
- Valid driver’s license
Be part of a growing live events venue
- Work with a collaborative leadership team
- Lead impactful guest experiences
- Opportunity to innovate and grow professionally
The Classic Center's EOE Statement
In accordance with the Americans with Disabilities Act (ADA), as amended by the Americans with Disabilities Act Amendments Act (ADAAA), and consistent with this policy, The Classic Center makes reasonable accommodations for qualified individuals with disabilities unless such accommodations would cause the employer an undue hardship. The ADA defines a disabled person as an individual who has a physical or mental impairment that substantially limits one or more major life activities.
The Classic Center provides equal employment opportunities to all employees and applicants for employment without regard to any characteristic protected by applicable federal, state, and local law, including, but not necessarily limited to, race, color, religion, national origin, sex, age (40 or older), disability, and genetic information. The Classic Center is committed to maintaining a work environment that is free of inappropriate or unlawful conduct. In keeping with this commitment, The Classic Center will not tolerate harassment, discrimination, or the unlawful treatment of employees or applicants. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.