What are the responsibilities and job description for the Workforce Support Content Strategy Coordinator position at the Chickasaw Nation?
We are currently looking for a Full Time Workforce Support Content Strategy Coordinator to join our Area of Special Projects team located at the Apila Center working 8:00AM-5:00PM - Mo Tu We Th Fr.
Summary:
Executes content planning and development for the Chickasaw Nation Department of Health (CNDH), supporting internal and external communications efforts. This role requires a collaborative and detail-oriented communicator who can draft, edit, and organize compelling content across multiple platforms while maintaining brand standards and supporting overall content strategy.
Responsibilities:
- Assists in optimizing digital content for search visibility by conducting basic keyword research, updating page metadata, and implementing on-page SEO best practices to enhance discoverability across recruitment and patient-facing platforms
- Assists in creating and optimizing web pages and digital content by applying basic user experience (UX) principles that enhance clarity, usability, accessibility, and overall digital effectiveness
- Assists in conducting marketing research and competitor benchmarking to identify audience trends, emerging content opportunities, and best practices that support ongoing content strategy development
- Helps monitor and maintain accuracy of CNDH digital profiles across online directories and platforms, supporting reputation management efforts through regular audits, updates, and coordination with internal teams
- Supports execution of CRM and marketing automation tasks, including segmentation, list management, engagement tracking, and workflow updates to enhance targeted communication and recruitment marketing performance
- Drafts, edits, and proofreads content for internal campaigns, staff communications, recruitment materials, and patient-facing platforms
- Assists in maintaining an organized content calendar, ensuring timely delivery of content aligned with project timelines and department goals
- Coordinates with internal teams to gather information and ensure message accuracy, clarity, and alignment with the CNDH voice
- Supports content scheduling and performance tracking in collaboration with the marketing team
- Assists with social media content development and scheduling, ensuring consistent messaging across platforms
- Supports email marketing content creation and campaign execution in alignment with broader content initiatives
- Utilizes content management tools and analytics platforms to assist in evaluating content performance
- Assists in gathering and organizing analytics data across content platforms to inform ongoing content strategy
- Helps prepare regular performance reports for content initiatives, identifying key insights and areas for improvement
- Helps implement content workflows in cloud-based marketing platforms to streamline collaboration and delivery
- Contributes ideas during content planning and brainstorming sessions, supporting creative development
- Maintains accurate records of project assets, editorial revisions, and content workflows
- Assists in managing creative requests and intake processes under the supervision of the manager
- Executes additional responsibilities as assigned, demonstrating a proactive attitude and adaptability
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Performs all other duties as assigned
Competencies:
Essential:
Essential:
- Ability to communicate effectively (via email, on the phone, and etc.
- Ability to track and document content performance metrics using analytics tools
- Ability to conduct marketing research and competitor analysis to support strategic content development
- Ability to learn and support the maintenance of accurate digital profiles and online listings by performing routine reviews and updates
- Able to follow instructions, both written and oral
- Able to adhere to all scheduling and attendance requirements
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Knowledge and understanding of user experience (UX) principles and the ability to support the creation and optimization of web pages and digital content for clarity, usability, and accessibility
- Ability to proofread for spelling, grammar, and formatting errors and make appropriate modifications
- Basic project management skills, including communication, scope, and schedules
- Knowledge of search engine optimization (SEO) practices, including keyword research and on-page content optimization
- Basic knowledge of branding, marketing, and healthcare communication principles
- Basic understanding of social media best practices, content optimization, and performance measurement
- Ability to multitask
- Works well within a team
- Organizational and time-management
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
Skills:
Essential:
Essential:
- Skills in copyediting
- CRM and marketing automation platforms
- Direct marketing strategy skills
- Experience with graphic design, photo editing, and publishing
- Must be familiar with the Microsoft Office Suite of products
Experience:
Nonessential:
Nonessential:
- 1 year directly related experience
Education:
Essential:
Essential:
Essential:
- Bachelors Degree in directly related field
Essential:
- Bachelor of Arts/Science degree in communications, marketing, journalism, business or related field
Credentials:
Essential:
Essential:
- Pass general background check
Working Conditions:
Essential:
Essential:
- Works in an office setting
- Hybrid
- Pass pre-employment drug test