What are the responsibilities and job description for the Clerk position at the Chickasaw Nation?
We are currently looking for a Part Time 38 Clerk to join our Northern Neighborhood Operations Unit 2 team located at the Chickasaw Travel Stop #560 working .
Summary:
Operates cash register and stocks store. Promotes signature products by providing the highest level of customer service.
Responsibilities:
- Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
- Sweeps, mops, dusts, vacuums and performs basic cleaning and janitorial procedures
- Cleans windows, doors, mirrors, glass partitions, baseboards, jambs, trim and walls, maintain sanitization of restrooms, empty and clean waste receptacles
- Assists and guides customers with purchase selection
- Engages potential customers and guides with selection and purchase decisions
- May order catolog items if not in stock
- Promotes products to increase guest satisfaction and store sales
- Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received
- Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received
- Provides accurate change for cash purchases
- Processes discounts, refunds, exchanges, coupons accurately
- Balances register/terminal and completes reports for receipts, cash balance
- May perform minor trouble shooting of POS
- Maintains accurate cash count and assume responsibility for any shortages at end of shift
- May be responsible to confirm POS pricing updates
- Audits register and change box funds by auditing account shortages and overages through process of counting their shift bag down before and after closing out shift
- Stocks inventory several times during shift by placing products on display shelf for customer availability
- Performs all other duties as assigned
Competencies:
Essential:
Essential:
- Able to follow instructions, both written and oral
- Able to adhere to all scheduling and attendance requirements
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
Skills:
Essential:
Essential:
- Vacuum cleaner, basic equipment, knowledge carpet care
- Janitorial equipment and supplies
- Operate point-of-sale terminal
Experience:
Essential:
Essential:
- No prior experience required
Education:
Essential:
Essential:
- High School, GED or Equivalent
Credentials:
Essential:
Essential:
- Pass gaming background check
- Pass general background check
- Gaming license or permit as required by assigned position
Working Conditions:
Essential:
Essential:
- May work where cigarette smoking occurs
- Bright and Flashing lights
- Customer service
- Retail store
- Warehouse freezer/cooler
- Commercial and residential vacuum
- Computers, printers, phones
- Point-of-sale equipment
- Potential exposure to cleaning fluids and solvents
- Communications written, verbal
- Pass pre-employment drug test
- Frequently bend, kneel, stoop, push, reach
- Hand-eye coordination, reach and grasp
- Frequently lift and or carry up to 25 lbs
- Moderately strenuous work
- Standing up to 100% of shift
- Walking up to 75% of shift
- May work day shift
- May work evening shift
- May work holidays
- May work night shift
- May work rotating shifts
- May work weekend shift
Training
- It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.
Mission, Vision & Core Values
Mission:
Mission:
- To enhance the overall quality of life of the Chickasaw people.
- To be a nation of successful and united people with a strong cultural identity.
- The Chickasaw People
- Cultural Identity
- Servant Leadership
- Selflessness
- Can Do Attitude
- Perseverance
- Stewardship
- Trust and Respect
- Loyalty
- Honesty and Integrity
- Teamwork