Customer Support Coordinator

Job Title: Customer Support Coordinator

Location: Oklahoma City, OK

Industry: Customer Service / Utility Services

Pay: $18.00-$19.00/hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Our client is a well-established organization seeking a professional and customer-focused representative to support incoming service requests, order coordination, and account setup. They value teamwork, clear communication, and a strong commitment to service.

Job Description:

Addison Group is hiring a Customer Support Coordinator to serve as the primary contact for customers needing assistance with new service requests, order updates, and general inquiries. This role supports a high-volume workflow and requires strong communication skills, attention to detail, and the ability to work across multiple internal teams.

Key Responsibilities:

• Serve as the first point of contact for customers through phone, email, and online channels
• Manage incoming service orders, update customers on status changes, and coordinate scheduling availability
• Set up new customer accounts and ensure information is entered accurately
• Review and reconcile order details using various internal systems and databases
• Collaborate with engineering, scheduling, operations, and other departments to resolve customer needs
• Provide timely and informed responses while maintaining a professional, customer-focused demeanor
• Document interactions and follow established processes to ensure accuracy
• Adapt to changing priorities and maintain productivity in a fast-paced environment
• Support additional tasks as assigned to meet business needs
  
  

Qualifications:

• Strong interpersonal and customer-service skills
• Clear, respectful, and confident communication style
• Professional phone presence and strong verbal etiquette
• Ability to multitask while navigating computer systems and updating records
• Comfortable working in a dynamic, high-volume environment
• Positive attitude with the ability to meet performance expectations
• Strong organizational skills and attention to detail
• Proficiency with computers, web-based tools, and data entry
• Accurate typing and strong written communication abilities
• Ability to research issues and drive them to resolution
• Prior customer service experience preferred
  
  

Additional Details:

• Full-time position
• Training provided on internal systems and procedures
• Opportunities to work cross-functionally with multiple internal teams
  
  

Perks:

• Hands-on experience supporting a busy operational environment
• Opportunities to develop communication and problem-solving skills
• Professional office setting with collaborative team support
  
  

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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