E-Commerce Customer Support

E-Commerce Customer Support

Provide superior customer support, accurate and timely data entry and account support to E-Commerce department. Ensure all essential aspects of department are covered by providing back up as needed.

DUTIES

· Respond to incoming calls, emailed communications and all other electronic communications in a professional, respectful, and polite manner. Provide resolution or assistance to customer questions or issues.

· Collaborate with management to resolve issues with the goal of building customer satisfaction and long-term customer retention.

· Assist customers with questions regarding returns, credits, and debits.

· Process return authorizations for E-commerce customers. Issue debits and credits as needed.

· Research issues and work with customer to provide a solution in a timely manner.

· Create and/or run reports as needed.

· Research customer requirements, and work with all needed departments to ensure company’s processes are compliant with customer’s specifications.

· Work with freight carriers to resolve lost and/or damaged orders.

· Assist in resolution of product data issues with necessary departments.

· Provide back-up for teammates entering orders when necessary.

· Remains familiar and compliant with all company policies and procedures in the performance of job duties and regarding individual activities and behaviors.

· Maintains acceptable attendance in accordance with company policies and departmental standards.

· Conducts self in a professional, courteous, respectful, and friendly manner at all times when interacting with coworkers, clients or vendors.

· Other duties assigned as needed.

REQUIREMENTS

Experience:

· Minimum 1-year sales or customer support experience preferred.

Education:

· High School diploma or GED required; some college preferred.

SKILLS & CERTIFICATION

Skills:

· Ability to engage with accounts to build and strengthen loyalty and overall customer satisfaction.

· Capacity to adapt to ever-changing Consumer Electronics market while working in a cross functional team environment.

· Ability to prioritize tasks, multi-task, integrate friendliness with efficiency and maintain focus.

· Strong computer proficiency with MS Office Suite, MS Excel in particular. Excellent typing and 10-key skills – Requires prolonged sitting, manual dexterity, and normal range of hearing and vision.Position: Ecommerce Sales Support

Reports to: Ecommerce Operations Manager

Department: Ecommerce

Classification: NON-EXEMPT

Job Code:

Date Last Modified: February 2021

JOB DESCRIPTION

Serve as a liaison between Petra and its customers. Responsible for performing tasks that will assist assigned account managers with achieving their sales goals and retaining customers.

DUTIES

• Provide support to account managers and their activities in achieving sales related objectives and productivity metrics.
• Answer customer requests in a timely manner while ensuring accuracy, customer satisfaction and compliancy.
• Facilitate all promotional and sales activities for customers ensuring all standard requirements set forth by customers are adhered to.
• Correspond with all departments to satisfy customer needs.
• Perform all system changes related to customer pricing and records maintenance.
• Establish and maintain customer relationships and vendors via phone and email ensuring best-in-class service.
• Manage multiple competing demands in a fast-paced environment.
• Maintain records and ensure accuracy in all areas related to customer pricing and products.
• Generate and organize reports as assigned.
• Remain familiar and compliant with Company policies and procedures.
• Maintain acceptable attendance in accordance with Company policy and department standards.
• Conduct self in a professional, courteous, respectful and friendly manner at all time when interacting with coworkers, customers and vendors.
• Other duties assigned as needed.

JOB REQUIREMENTS

Education:

• High school diploma or GED equivalent required.
• Some college preferred.

Experience:

• Some office work experience preferred.

SKILLS & CERTIFICATION

Skills:

• Experience in Microsoft Office, specifically Microsoft Excel.
• Strong data management skills.
• Excellent written and verbal communication skills.
• Superb attention to detail and organizational skills.
• Ability to follow-up and follow through.
• Proficient computer and data entry skills.

Typical Physical Demands:

Requires prolonged sitting, some bending and stooping. Occasional lifting up to 25lbs. Requires extensive manual dexterity, sufficient to operate a computer, keyboard, calculator, phone copy and fax machine. Requires normal range of hearing and vision.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

People with a criminal record are encouraged to apply

Ability to Commute:

• Edmond, OK 73013 (Required)

Ability to Relocate:

• Edmond, OK 73013: Relocate before starting work (Preferred)

Work Location: In person

Salary : $16 - $17