What are the responsibilities and job description for the Sales Support & Customer Support Representative position at Ponca City Development Authority?
This job is posted by the PCDA and hired by Century Products. The contact will be CMartin@centuryproductsusa.com
Century Products is seeking a Sales Support & Customer Support Representative to support our Business Development and Logistics teams. This position plays a key role in managing customer communications, processing orders, and ensuring accurate, timely coordination between customers and internal departments. This is a support-driven role focused on customer service, order accuracy, and follow-up—not commission-based sales.
Key Responsibilities
Customer Support & Account Coordination
mFb47VG8sJ
Century Products is seeking a Sales Support & Customer Support Representative to support our Business Development and Logistics teams. This position plays a key role in managing customer communications, processing orders, and ensuring accurate, timely coordination between customers and internal departments. This is a support-driven role focused on customer service, order accuracy, and follow-up—not commission-based sales.
Key Responsibilities
Customer Support & Account Coordination
- Serve as a primary point of contact for customers via phone and email
- Respond to customer inquiries regarding orders, quotes, and order status
- Enter and maintain accurate customer orders and records in ERP and CRM systems
- Follow up with customers to confirm order accuracy and satisfaction
- Assist with resolving order discrepancies, returns, or service issues
- Support Business Development with quotes, new account setup, and follow-up communication
- Handle inbound inquiries and assist with outbound follow-up as directed
- Support sales activity in designated areas of need (no pricing authority)
- Assist with trade show and event follow-up by documenting leads and opportunities
- Coordinate with Logistics regarding shipping schedules and customer updates
- Work with Accounting on invoice or payment-related questions
- Maintain organized documentation related to orders, quotes, and customer communication
- Prepare basic reports related to orders and customer activity
- Associate degree in Business, Agriculture, Communications, or a related field preferred
- Equivalent combination of education and relevant experience may be considered
- 2 years of experience in sales support, customer service, or order processing preferred
- Experience in manufacturing or distribution environments is a plus
- Proficiency with Microsoft Office (Excel, Outlook) and CRM/ERP systems
- Strong communication skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Customer-focused mindset with a collaborative approach
- Onsite position based in Ponca City, OK
- Office-based role with regular phone and computer use
- Occasional light lifting (up to 20 lbs)
- Interaction with production or warehouse areas as needed
mFb47VG8sJ