Workforce Coordinator

At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based entirely on employee feedback, for trust, purpose, and care. This position plays an important role in advancing our mission and supporting the communities we serve.

Job Summary

The Workforce Coordinator is responsible for ensuring that clients receive excellent customer service and support throughout their participation in the program and employment. The Coordinator will act proactively to ensure smooth team operations within their team and across teams. The Coordinator will provide training, regular supervision, and manage staff activities to meet contracted outcomes. The Workforce Coordinator will support their team in balancing caseloads, supporting data collection and entry, and preparing report drafts for approval. On-boards new staff in operations and guides them in new responsibilities to assist clients to successfully complete federally mandated hours and fulfill all contracted benchmarks.

Job Qualifications

• HSD/GED with 3 years of demonstrated experience effectively leading teams who work collaboratively and independently.
• Minimum 2 years relevant exposure to or experience working with clients experiencing challenges to gaining and sustaining employment.
• Intermediate experience in Excel and electronic database systems.
• Experience successfully managing outcomes and meeting organizational goals by set deadlines.
• Experience managing virtual meetings and instructional platforms.
• Requires availability for evening and weekend hours due to the needs of El Barrio and its clients.
• Bilingual in English and Spanish a plus.
• Knowledge of Temporary Assistance for Needy Families (TANF) and the Workforce Innovation and Opportunity Act (WIOA) a plus.
  
  

Job Duties & Responsibilities

• Actively participate in staff selection process, onboarding, and training for all new hires.
• Continues educational support and training and development for all staff, including ongoing coaching, professional development, and performance reviews.
• Coordinates staff’s daily activities.
• Understands and implements all aspects of contracted services and ensures ongoing compliance throughout the contract period to meet contractual benchmarks.
• Collects, tracks, interprets, and analyzes a large volume of program data and prepares funder reports by deadlines, thoroughly and accurately for El Barrio Leadership team, as required.
• Suggests and implements improvements to ensure outstanding client satisfaction as reported on satisfaction surveys.
• Fills in, as needed, in any activity to support staff and ensure seamless service to clients.
• Works cooperatively with County, other agencies, and provider staff to support and monitor referrals, communicating with them and providing requisite information as needed.
• Aligns all activities to support El Barrio’s goal of preparing diverse and qualified job seekers for career pathway opportunities.
• Coordinates, engages and recruits employers to participate in programming and hiring qualified candidates.
  
  

Core Competencies

• Integrity/Accountability: Adherence to the standards, values and rules of conduct associated with one’s position and the culture in which one operates. Being accountable and passing on accountability for one’s own actions and those of colleagues and the organization.
• Conflict Management: ability to handle conflicting interests diplomatically and to help solve them.
• Results Oriented: ability to take direct action to attain or exceed objectives.
• Leadership of Groups: ability to provide direction and guidance to a group of people and to encourage cooperation between team members.
• Problem Analysis: ability to detect problems, recognize pertinent information and link various data.
• Focus on Quality: set high quality standards and strive for continuous improvement.
• Diversity and Inclusion: Values all people for their unique talents and divergent viewpoints. Actively encourages practices that support diversity, inclusion, and cultural competence.
• Compassion: Demonstrated empathy, patience, and support for the unique experiences and challenges of our clients.
  
  

About The Centers

The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in a community where our team members thrive.

Our Workforce Center impacts local communities through the linkage of underserved job seekers with local employers through our culturally competent job readiness training, case management, national third party certifications, job placements and retention support with a large network of corporate partners. Through our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness in both English and Spanish, we are able to provide essential skills to our job seekers and to help prepare them for success in today’s workplace.

Wellbeing and Benefits

Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices to meet the different needs of our staff.

• Choice of medical and dental plans
• Health Savings Account
• Flexible Spending Account for Health and Dependent Care
• Vision
• Support for continuing education and credential renewal
• Life Insurance
• Retirement Savings (401k) with a company contribution
• Mental Health Support
• Employee Assistance Program
• Calm Subscription
• Short and Longterm Disability
  
  

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.