Treasury Management Operations Specialist, Salina, KS

Essential Job Functions
Operations and Record Management

• Maintain accurate records for all treasury management activities, including service requests, customer documentation, audits, and system entries
• Perform detailed audits of account and service documentation to ensure completeness, accuracy, and compliance with internal and regulatory standards
• Support the setup and maintenance of treasury products and services by inputting data and tracking workflows from initiation to completion
• Ensure organized digital and physical filing of documents and communication logs for internal review and regulatory purposes

Communication and Issue Resolution

• Monitor and manage daily incoming communications including phone calls and emails to the Treasury Team
• Provide prompt, courteous, and solution-focused responses to internal departments and external customers
• Serve as the first line of support for operational questions related to treasury products and services
• Document and track issues and resolutions to help build a reference library for common inquiries and solutions
• Build positive relationships with clients by proactively communicating service updates, offering guidance, and confirming issue resolutions

Team Collaboration and Support

• Work closely with the Treasury Management Officer and Treasury Relationship Managers to provide consistent operational support across all client pipelines
• Support Treasury Relationship Managers by ensuring seamless operational execution of client onboarding and service adjustments
• Assist with internal coordination and follow-up during client onboarding, account changes, or service adjustments
• Champion a service-oriented approach by assisting teammates and clients with professionalism, empathy, and a focus on delivering a seamless experience
• Participate in ongoing process improvement by identifying inefficiencies and recommending or implementing improvements in workflows and documentation practices

Bank Compliance Requirements

• Ensure account activities adhere to federal and state regulations such as:
  • Bank Secrecy Act (BSA)
  • Anti-Money Laundering (AML)
  • Office of Foreign Assets Control (OFAC)
• Stay current on compliance updates and participate in training as required
• Assist in identifying and reporting suspicious activity in accordance with compliance protocols

Minimum Physical Requirements

• Ability to sit or stand for extended periods (up to 8 hours)
• Manual dexterity to operate a computer keyboard, mouse, and standard office equipment
• Visual acuity to read documents, spreadsheets, and computer screens
• Occasional lifting of files or boxes up to 25 pounds
• Ability to communicate clearly and effectively in person, over the phone, and via email

Qualifications Education and Experience and Key Competencies

• High School Diploma or equivalent required
• Minimum of 2 years of banking, administrative, or operations experience preferred
• Excellent attention to detail and organizational skills
• Strong written and verbal communication skills with a professional demeanor
• Friendly and empathetic customer service orientation
• Ability to manage multiple tasks and deadlines with consistency and accuracy
• Dependable and self-motivated with a strong sense of accountability
• Calm and solutions-focused under pressure
• Proficient in Microsoft Office and able to learn internal systems quickly

The Ideal Candidate Will:

• Excel at detail-driven, support-focused role with a commitment to accuracy and consistency
• Be a dependable team player who values structure, organization, and efficiency
• Communicate clearly, document thoroughly, and follow through reliably
• Take initiative, solve problems independently, and escalate when needed
• Prioritize client satisfaction with empathy, professionalism, and proactive service
• Embrace a behind-the-scenes role that ensures operational excellence and fulfills client expectations

HOURS
Full time hours. Branch hours Monday-Friday 8:00 AM -5:00 PM

BENEFITS

BSB offers a competitive starting wage, with pay starting commensurate with previous experience and salary history. We value work life balance and offer robust paid time off benefits that include paid vacation, sick, personal time, volunteer and maternity to name a few. We also value longevity with our employees and offer a retirement plan that allows for employees to participate in planning for a secure financial future in retirement.

• Competitive wages plus excellent benefits
• Retirement Plan
• Health/dental/vision insurance
• Company-paid life insurance
• Professional Development
• Paid time off
• Volunteer Leave
• Approximately 11 paid holidays per year

Interested applicants please send resumes to:

careers@bsbks.com
The Bennington State Bank
2130 S. Ohio, Salina, KS 67401