Customer Service Representative

The Axel Group is seeking a Customer Service Representative to join our client’s team in Monmouth County, New Jersey. Our client is a well-established provider of customized sportswear, athletic equipment, and branded apparel serving teams, schools, corporate clients, and community organizations. They specialize in product sourcing, custom decoration, uniform programs, and promotional branding solutions, with a strong commitment to quality, customer service, and building long-term client relationships.

The Customer Service Representative will manage customer orders, billing, and service inquiries while ensuring accurate order processing and exceptional customer support. This individual will work closely with internal teams to support smooth day-to-day operations, timely order fulfillment, and effective issue resolution. The ideal candidate is detail-oriented, proactive, and committed to delivering a high-quality customer experience.

• Process incoming customer orders and related documentation, including EDI transactions such as purchase orders, invoices, and advance shipment notices (ASNs).
• Review, enter, and validate customer orders within internal systems, ensuring accuracy of order details, customer information, pricing, and product availability.
• Manage order updates including modifications, billing adjustments, returns, and shipping documentation to ensure timely and accurate fulfillment.
• Collaborate closely with warehouse and internal operations teams to coordinate order processing, shipment tracking, and delivery timelines.
• Maintain customer portal data by uploading tracking information, shipment details, invoices, and other required documentation.
• Generate, process, and post customer invoices while ensuring billing accuracy and timely completion.
• Support customers by responding to inquiries via phone, email, and online portals in a professional and timely manner.
• Resolve customer concerns related to orders, billing, returns, and service-related issues by identifying solutions and escalating when necessary.
• Provide accurate information regarding products, services, and order status while delivering a high level of customer service.

Requirements:

• 5 years of customer service experience required, with prior experience working with EDI systems strongly preferred.
• Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams.
• High level of attention to detail with strong accuracy in data entry, order management, and documentation.
• Strong critical thinking and problem-solving skills with the ability to manage complex customer concerns and resolve issues effectively.
• Proficiency with CRM and ERP systems, preferably Sage 100 and EDI platforms, along with strong working knowledge of Microsoft Office applications.
• Ability to thrive in a fast-paced environment while managing multiple priorities and deadlines.

Benefits:

• Salary: $55,000 – $65,000
• Medical, Dental, and Vision insurance coverage
• Paid Time Off (PTO) and Company Holidays
• 401(k) retirement plan