What are the responsibilities and job description for the IT Desktop Support Service Technician position at The AME Group?
Description
Welcome to The AME Group – Where People Power Progress
At The AME Group, every employee helps define who we are. For over 35 years, we’ve built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As one of the nation’s leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don’t just adapt to change — we drive it. Join a company where your voice matters, your work makes an impact, and your future is a shared journey.
We are seeking an experienced Desktop Service Technician with a background working in an IT Desktop Support Role, who can efficiently work on-site at our client's main location while being available to travel to their other satellite locations in and around Downtown Indianapolis based on ticket assignments. The reimbursed travel will be determined by business needs.
Responsibilities:
- Install, configure, and maintain computers, printers and peripherals.
- Provide field technical support for our clients.
- Diagnose and resolve hardware and software issues.
- Manage and monitor client workstations and servers.
- Document all technical support activities in ticketing systems
- Maintain accurate inventory records of all client equipment.
Requirements
- Experience in a desktop support role
- Proficiency in Microsoft Windows and Office applications
- Knowledge of Windows Server, Active Directory and Office 365.
- Azure experience a plus.
- Experience with remote access tools and remote support
- Strong communication skills and the ability to work with clients in a professional manner
- Ability to work independently and as part of a team
- Associates degree or CompTIA A certification.
- Valid driver’s license and reliable transportation is necessary.
Why work with us:
- Competitive salary and benefits package
- Opportunity for growth and advancement
- Positive and supportive work environment
- Potential for growth
- PTO & Sick Time
- 401(K) match
If tech challenges excite you, if you are dedicated to providing exceptional customer service, and you’re ready for a supportive team that values your skills, don’t wait- apply today!
Working with us will provide you with the opportunity to make a positive impact on our clients as you contribute to the seamless operations within The AME Group - Your contribution matters!
This is a full-time position with an excellent benefits package. 8 AM to 5 PM.
Pay range depends on experience. Standard background checks will be completed on candidates.