Desktop Support Technician - IT Solutions - Indianapolis, IN

Overview

Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values -respect, staff development, results and family. Our team is encouraged to explore new ideas and turn our clients' dreams into reality. With exceptional benefits, training, and mentorship, we pave the way for a rewarding career. Ready for more than just a job? Explore opportunities with us and help improve the quality of life in the communities we serve.

As a Desktop Support Technician at American Structurepoint, you will be a part of a team that supports the company’s technology needs. Our team thrives on creating the best experience for our team members and constantly implementing bleeding edge solutions to give our company a competitive advantage.

Job Summary

We are seeking an experienced and highly skilled Desktop Support Technician to join our team. In this role, you will be responsible for providing technical support for a wide range of desktop and laptop hardware and software issues. You will work closely with other IT team members and assist in the deployment, maintenance, and troubleshooting of desktop and laptop computers, peripherals, and software. You will also be responsible for providing excellent customer service and effectively communicating technical solutions to non-technical users.

Responsibilities

• Provide technical support for desktop and laptop hardware and software issues, including installation, configuration, and troubleshooting
• Assist in the deployment and maintenance of desktop and laptop computers, peripherals, and software
• Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues
• Work closely with other IT team members to resolve technical issues and improve processes
• Provide excellent customer service and effectively communicate technical solutions to non-technical users
• Participate in the development and implementation of technical policies, procedures, and best practices
• Participate in the development and maintenance of technical documentation
• Stay up-to-date with new technologies and industry trends

Qualifications

• Bachelor's degree in computer science or a related field, or equivalent experience
• 4 years of experience in desktop support or a related field
• Strong knowledge of Windows and Mac operating systems and applications
• Experience with hardware and software installation, configuration, and troubleshooting
• Experience with network and infrastructure support
• Excellent customer service and communication skills
• Strong problem-solving and analytical skills, including experience with troubleshooting and root cause analysis
• Ability to work independently and as part of a team
• Must be a highly motivated individual
• Certification in A and/or Network is a plus

About You:

• You have high level of motivation and drive
• You are a self-starter
• You like to move fast with precision
• You enjoy learning
• You enjoy dealing with team members
• People have mentioned that you have a great personality
• You enjoy getting things done
• Your communication skills are one of your top strengths
• You can communicate technology in “layman terms”
• You thrive under pressure
• You demonstrate high integrity

Physical Demands:

The physical demands described here are representative of those required to successfully perform the essential functions of the position. Reasonable accommodations may be made for individuals with disabilities.

• Prolonged sitting at a computer workstation.
• Ability to communicate clearly both verbally and in writing.
• Close vision for computer and document review.
• Occasional walking, standing, or reaching as necessary.
• Ability to lift up to 15 pounds.
• Consistent, reliable attendance and punctuality.