What are the responsibilities and job description for the IT Support Technician position at Tharp Consulting?
Role: Technician (In-Home Tech Support & Installations)
Provide in-home customer support and installations for consumer technology, including TV setups, computer repairs, and smart home device installations.
Key Responsibilities
Provide in-home customer support and installations for consumer technology, including TV setups, computer repairs, and smart home device installations.
Key Responsibilities
- Diagnose and resolve common tech issues for customers.
- Install and configure technology products to ensure proper performance.
- Deliver friendly, professional customer service during every visit.
- Communicate clearly with clients to understand needs and provide effective solutions.
- Help customers use technology confidently in everyday life.
- Passion for technology and hands-on troubleshooting ability.
- Strong problem-solving and technical diagnostic skills.
- Excellent customer service and communication skills.
- Ability to work independently and manage service needs effectively.