What are the responsibilities and job description for the IT Support Specialist position at The New Mexico House Of Representatives?
*RESUME BOOSTER* Or Seasonal gig every year.
Company Description The New Mexico House of Representatives is supported by the Chief Clerk’s Office and staff in the Office of the Speaker and the Majority and Minority Leadership Offices. These teams provide legislative, administrative, and constituent services that enable members to carry out their responsibilities effectively. Staff work in a fast-paced, detail-oriented environment closely connected to the legislative process. Applicants can expect a professional setting focused on public service and accurate, timely support for elected officials.
Role Description The Computer Support Technician is a temporary, on-site role located in Santa Fe, NM,
- Must be willing to relocate and find housing on your own by November 9th 2026 May Start Sooner as well depending on spots left. Job will end March 31st 2027
- Pay 28 hr with no overtime pay only extra hours. Extra hours are available for early and late committee meetings.
IT Support / Systems Support – Responsibilities
- Workstation and Hardware Deployment: Set up and configure employee workstations, laptops, docking stations, dual-monitor and single-monitor configurations, printers, scanners, and other peripheral equipment. Ensure systems are properly connected, configured, and ready for end-user use.
- Printer and Scanner Support: Install and configure printer drivers and related software. Troubleshoot printing issues, monitor and replace printer cartridges, check ink/toner levels, and resolve hardware and connectivity problems. Configure scanners, including Scan-to-Email functionality using SMTP settings.
- Laptop and Workstation Maintenance: Perform routine updates, maintenance, and troubleshooting on laptops and desktop workstations. Utilize the organization's imaging server to deploy standardized operating system images to new or reconfigured laptops and workstations.
- Active Directory and User Account Administration: Create and manage user accounts through Active Directory, including account setup, password and access management, and appropriate group or resource assignments.
- Microsoft 365 / Azure Administration: Assign and manage Microsoft 365 licenses through Microsoft Azure/Entra ID and support users within a hybrid Active Directory environment.
- Network and Remote Access Support: Assist end users with connecting to the organization's VPN and accessing network resources. Troubleshoot mapped network drives, connectivity issues, and user access to shared folders and other network resources.
- Virtual Machine Support: Provide technical support for remote users accessing virtual machines and remote computing environments. Utilize Microsoft Quick Assist and other remote-support tools to troubleshoot and resolve user issues.
- Help Desk and Ticket Management: Provide day-to-day technical support through the organization's SharePoint-based ticketing system. Maintain ownership of assigned tickets, document troubleshooting steps and progress, communicate status updates, and ensure tickets are properly resolved and closed.
- End-User Technical Support and Training: Provide one-on-one technical assistance and guidance to employees. Educate end users on systems, applications, VPN connectivity, network resources, and other IT-related processes.
- Help Desk Phone Support: Provide support through the organization's help desk phone line as needed. Assist with incoming technical support requests and work with supervisors to ensure timely resolution of user issues.
- Technical Troubleshooting: Diagnose and resolve hardware, software, networking, account, printing, and connectivity issues. Escalate complex or infrastructure-related problems when appropriate.
- IT Operations Support: Assist with maintaining a reliable and standardized IT environment by following established procedures for equipment deployment, account provisioning, software updates, imaging, troubleshooting, and documentation.
Work Location: In person
Pay: $28.00 - $31.75 per hour
Expected hours: 40.0 – 50.0 per week
Work Location: In person
Salary : $28 - $32