What are the responsibilities and job description for the Customer Advocate position at Tharp Consulting?
Role Overview: The Customer Advocate is the first point of contact for customers, delivering exceptional service both in person and via phone and email.
Key Responsibilities: Welcome customers, resolve concerns efficiently, manage incoming communications, verify insurance, process work orders, invoices, and credit memos, and handle dealer and special account orders.
Qualifications & Skills: High School diploma or equivalent, 1-3 years of telephone or administrative experience, excellent customer service skills, professional appearance, and willingness to travel up to 10%.
Additional Information: Paid training provided with tools and resources for success. Benefits include competitive pay, a comprehensive package, tuition reimbursement, and work/life balance support.
This role involves administrative duties, customer interaction, and coordination to ensure smooth operations. Reasonable accommodations are provided as needed. The position is adaptable to organizational needs and may include additional duties.
Key Responsibilities: Welcome customers, resolve concerns efficiently, manage incoming communications, verify insurance, process work orders, invoices, and credit memos, and handle dealer and special account orders.
Qualifications & Skills: High School diploma or equivalent, 1-3 years of telephone or administrative experience, excellent customer service skills, professional appearance, and willingness to travel up to 10%.
Additional Information: Paid training provided with tools and resources for success. Benefits include competitive pay, a comprehensive package, tuition reimbursement, and work/life balance support.
This role involves administrative duties, customer interaction, and coordination to ensure smooth operations. Reasonable accommodations are provided as needed. The position is adaptable to organizational needs and may include additional duties.