Assistant Loss Mitigation Manager

Top Central Texas Credit Union is seeking an Assistant Collections Manager to assist our Loss Mitigation team onsite at our Temple, TX headquarters.

Texell was named one of the “Best Credit Unions to Work for” in the nation by the Credit Union Journal. Texell has been honored with the Excellence in Lending Award from CUNA Mutual Group, the Desjardins Adult Financial Literacy Award from the Texas Credit Union League, the “Best Bank/Credit Union” by the readers of the Temple Daily Telegram, “Best Credit Union” by the readers of the Killeen Daily Herald and the Belton Journal and consistently earns the highest five-star, superior rating for financial soundness from Bauer Financial.

As an Assistant Collections Manager, you will:

• Provide support to the Department Manager ensuring organizational goals are met.  
• Direct and coordinate the activities in a Credit Union Facility with a staff of less than 10 employees. Our Collections team acts as a small Call Center environment providing support to members via phone, email, as well as support to our branches.  
• Apply Credit Union strategies to ensure effective implementation of sales and service culture. 
• Ensure team members are trained in all department functions.  
• Complete monthly reporting, coaching, and develop staff to enable them to reach their full potential. 

We're looking for someone who:

• Assist the manager in leading the collections team. This position will oversee collector functions to reduce delinquency.
• Exceptional communicator who enjoys collaboration and building high performance teams.  
• Proven ability to manage the workload of others while meeting your individual goals.
• Satisfaction in training and developing others to reach their full potential.
• Is a thoughtful and caring leader capable of inspiring staff members to do their best.
• Adheres to the highest ethical standards, and someone who exhibits professional conduct all the time.

Qualifications:

• Degree or minimum 2 years’ experience managing a team.
• Credit Union experience preferred. A strong understanding of delinquency.
• Intermediate proficiency with Microsoft 365 (Word, Excel, Outlook, and OneNote).
  • Working knowledge of Excel formulas, pivot tables, mail merge, macros, and creating presentations. Operating knowledge of authenticator and 2-factor authenticator application/tools.

We want you to know:

• Texell offers an excellent benefits package, including health, dental, vision, 401K with a dollar for dollar match up to 6%, paid vacation time, and paid sick leave! Vacation and sick time accruals start on your 1st day with the credit union and any unused time may roll over to the next year.
• Texell holds company events such as Yearly Awards Banquet, Employee Family Day, Back to School Supplies for your Kids, and more!
• We participate in sporting events such as the annual Corporate Challenge with the City of Temple (don't mess with our volleyball team!).
• Texell is passionate about helping our community and we volunteer for several events each month with our team called Texell Serves such as food pantry distributions, blood drives, Santa for a Senior, and many more!
• This job is not hybrid or remote position.