What are the responsibilities and job description for the IT System Support Specialist IV #0805-25 position at Texas Department of Licensing and Regulation?
Job Description
The IT Support Specialist is selected by and responsible to the Director of Information Technology Services and performs advanced computer systems support work in a help-desk setting. The IT Support Specialist would be responsible for providing tier one technical support and assistance to end users at TDLR. The primary objective will be to ensure efficient and effective resolution of user inquires and technical issues related to computer systems, software applications and hardware devices, the majority of which are received via an online help desk system. This specialist plays a crucial role in maintaining user satisfaction and productivity by delivering prompt and accurate support. Work is performed under minimal supervision with considerable latitude for the use of initiative and independent judgment. Some travel and occasional weekend or evening work may be required.
Two (2) years of experience as a Help Desk Specialist or similar role, with an understanding of computer systems, software applications, and hardware devices. Graduation from an accredited four-year college or university with major course work in computer science, information technology or a related field is generally preferred and may substitute for one (1) year of the experience requirement. Familiarity with ticketing systems and remote desktop support tools.
Certifications such as CompTIA A , Microsoft Certified Professional (MCP), or similar credentials are preferred.
Must possess a valid class C or above drivers license and proof of auto liability insurance.
The IT Support Specialist is selected by and responsible to the Director of Information Technology Services and performs advanced computer systems support work in a help-desk setting. The IT Support Specialist would be responsible for providing tier one technical support and assistance to end users at TDLR. The primary objective will be to ensure efficient and effective resolution of user inquires and technical issues related to computer systems, software applications and hardware devices, the majority of which are received via an online help desk system. This specialist plays a crucial role in maintaining user satisfaction and productivity by delivering prompt and accurate support. Work is performed under minimal supervision with considerable latitude for the use of initiative and independent judgment. Some travel and occasional weekend or evening work may be required.
Two (2) years of experience as a Help Desk Specialist or similar role, with an understanding of computer systems, software applications, and hardware devices. Graduation from an accredited four-year college or university with major course work in computer science, information technology or a related field is generally preferred and may substitute for one (1) year of the experience requirement. Familiarity with ticketing systems and remote desktop support tools.
Certifications such as CompTIA A , Microsoft Certified Professional (MCP), or similar credentials are preferred.
Must possess a valid class C or above drivers license and proof of auto liability insurance.
