What are the responsibilities and job description for the INTERNAL OAG - Crime Victim Services | Reimbursement Offcr III | 25-0734 | CURRENT OAG EMPLOYEES ONLY position at Texas Attorney General?
Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00051918
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
GENERAL DESCRIPTIONThe Crime Victim Services Division of the Office of the Attorney General (OAG) is seeking a Reimbursement Officer whose work will involve analytical work in the Landowners Compensation Program and Awards Section in the Crime Victim Services Division. Work involves gathering information to verify physical and/or emotional injuries, financial loss, and eligibility for claim reimbursement; providing recommendations to award or deny benefits and to calculate the award amounts. Reviews Landowners Compensation applications for completeness, verifies supporting documentation, processes applications for eligibility decisions and prepares recommendations for payments. Work involves weighing and judging credibility of involved parties statements. Subject matter expert assisting the public, advocacy groups, prosecutors, law enforcement and constituents concerning interpretation of the statute, rules, procedures, and polices that govern the program.
This position may be eligible for telework up to three days per week once trained. Employees must have a secure, dedicated workspace with Internet service, ability to maintain a reliable consistent work schedule, and be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.
Flexible work arrangements, to include flexible work schedules and/or telework, may be considered relative to business need after training.
OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
Essential Position Functions
Analyzes reports and records to determine the actual out-of-pocket wage loss
Gathers and analyzes information to determine the nature and extent of the victims or survivors physical or emotional injuries
Obtains funeral agreement and other itemized bills to determine reasonable funeral and burial expenses
Obtains legal documentation to determine loss of support in homicide claims, including proof of financial dependency and proof of the dependents economic loss
Investigates available collateral sources of payment, including health insurance plans, public funds, workers and unemployment compensation, automobile insurance carriers, and the offender
Calculates amount of the award and writes the recommendation to award; informs the victims or survivors of the benefits being awarded by the Office of the Attorney General (OAG)
Contacts physicians and hospitals to obtain medical reports and patient health care reports
Contacts the victims or survivors employer to determine the rate of pay, time loss from work, and the extent of collateral source benefits
Contacts law enforcement officials to obtain evidence receipts supporting claims for replacement of clothing and other property; determines reasonable replacement costs
Obtains proof of the cost of the crime scene clean-up; determines whether the costs are reasonable and necessary
Oversees and coordinates advanced or complex analysis of assigned claims to determine legal authority for qualification under the Landowner Compensation (LC) Program.
Independently identify and interview appropriate law enforcement officers, prosecutors, or other interested parties for LC claims.
Conducts investigations for LC programs that are often complex in nature.
Independently identify, gather, and eva uate records of individuals who apply for benefits.
Maintain substantial knowledge of, interprets, and explains the Landowner Compensation and Crime Victims Compensation statutes, administrative rules, and policies.
Gathers required documentation for recommendations for payments to claimants of the Landowner Compensation Program.
Performs related work as assigned
Maintains Relevant Knowledge Necessary To Perform Essential Job Functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity
Qualifications: MINIMUM QUALIFICATIONS
Education: Graduation from high school or equivalent
Education: Bachelor's degree from an accredited college or university; may substitute experience in the following (or closely related) fields for the required education on a year-for-year basis: claims processing, criminal justice, customer experience, social services; or interacting with persons in emotional stress or crisis
Knowledge of Crime Victims Compensation Program
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%
Preferred Qualifications
Experience in a criminal justice, crime victims or social service agency
Knowledge of the issues of victimization and the victim service delivery system in Texas
Other Language: Ability to proficiently read, write, and speak Spanish
TO APPLY
To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AccountingAuditingandFinance.pdf
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
GENERAL DESCRIPTIONThe Crime Victim Services Division of the Office of the Attorney General (OAG) is seeking a Reimbursement Officer whose work will involve analytical work in the Landowners Compensation Program and Awards Section in the Crime Victim Services Division. Work involves gathering information to verify physical and/or emotional injuries, financial loss, and eligibility for claim reimbursement; providing recommendations to award or deny benefits and to calculate the award amounts. Reviews Landowners Compensation applications for completeness, verifies supporting documentation, processes applications for eligibility decisions and prepares recommendations for payments. Work involves weighing and judging credibility of involved parties statements. Subject matter expert assisting the public, advocacy groups, prosecutors, law enforcement and constituents concerning interpretation of the statute, rules, procedures, and polices that govern the program.
This position may be eligible for telework up to three days per week once trained. Employees must have a secure, dedicated workspace with Internet service, ability to maintain a reliable consistent work schedule, and be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.
Flexible work arrangements, to include flexible work schedules and/or telework, may be considered relative to business need after training.
OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
Essential Position Functions
Analyzes reports and records to determine the actual out-of-pocket wage loss
Gathers and analyzes information to determine the nature and extent of the victims or survivors physical or emotional injuries
Obtains funeral agreement and other itemized bills to determine reasonable funeral and burial expenses
Obtains legal documentation to determine loss of support in homicide claims, including proof of financial dependency and proof of the dependents economic loss
Investigates available collateral sources of payment, including health insurance plans, public funds, workers and unemployment compensation, automobile insurance carriers, and the offender
Calculates amount of the award and writes the recommendation to award; informs the victims or survivors of the benefits being awarded by the Office of the Attorney General (OAG)
Contacts physicians and hospitals to obtain medical reports and patient health care reports
Contacts the victims or survivors employer to determine the rate of pay, time loss from work, and the extent of collateral source benefits
Contacts law enforcement officials to obtain evidence receipts supporting claims for replacement of clothing and other property; determines reasonable replacement costs
Obtains proof of the cost of the crime scene clean-up; determines whether the costs are reasonable and necessary
Oversees and coordinates advanced or complex analysis of assigned claims to determine legal authority for qualification under the Landowner Compensation (LC) Program.
Independently identify and interview appropriate law enforcement officers, prosecutors, or other interested parties for LC claims.
Conducts investigations for LC programs that are often complex in nature.
Independently identify, gather, and eva uate records of individuals who apply for benefits.
Maintain substantial knowledge of, interprets, and explains the Landowner Compensation and Crime Victims Compensation statutes, administrative rules, and policies.
Gathers required documentation for recommendations for payments to claimants of the Landowner Compensation Program.
Performs related work as assigned
Maintains Relevant Knowledge Necessary To Perform Essential Job Functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity
Qualifications: MINIMUM QUALIFICATIONS
Education: Graduation from high school or equivalent
Education: Bachelor's degree from an accredited college or university; may substitute experience in the following (or closely related) fields for the required education on a year-for-year basis: claims processing, criminal justice, customer experience, social services; or interacting with persons in emotional stress or crisis
Knowledge of Crime Victims Compensation Program
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%
Preferred Qualifications
Experience in a criminal justice, crime victims or social service agency
Knowledge of the issues of victimization and the victim service delivery system in Texas
Other Language: Ability to proficiently read, write, and speak Spanish
TO APPLY
To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AccountingAuditingandFinance.pdf
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER
