Donor Success Officer

Brief Description

The Texas A&M Foundation is seeking to hire two full-time, onsite Donor Success Officers to join our team in College Station, TX. These roles are ideal for service-minded professionals who are passionate about building relationships and delivering exceptional donor, client and stakeholder experiences. The DSO acts as a personal guide and donor liaison, a clearinghouse for inquiries, and a trusted partner to frontline fundraisers.

Why You’ll Love Working Here

At The Texas A&M Foundation, We Offer

• Purpose-driven work that supports Aggie students, faculty, and programs
• Competitive compensation and benefits
• Generous retirement contributions
• Professional development and training opportunities
• A collaborative, values-based culture
  
  

The Donor Success Officer (DSO) plays a critical role in delivering on our promise to donors, clients and stakeholders. This service-minded professional ensures meaningful, consistent, and personalized interaction with a portfolio of donors to deepen trust, reinforce impact, and encourage lifelong philanthropy.

Key Responsibilities & Major Duties

• Engage Donors: Establish and maintain meaningful relationships with high-potential donors using phone, email, mail, personalized videos, and other communication tools.
• Stewardship Delivery: Provide personalized content aligned with donor giving history and intent, including updates on specific units, impact stories, and beneficiary highlights.
• Trust Building: Foster long-term trust and connection between donors, Texas A&M, and the Foundation through consistent and genuine interaction.
• Event Integration: Leverage school- or unit-hosted events, tours, and experiences to offer personalized invitations and deepen donor engagement.
• Donor Elevation: Identify and position donors for potential elevation or referral to development officers based on engagement and giving potential.
• CRM Management: Enter contact reports and maintain accurate donor records in CRM systems according to policy and expectations.
• Team Collaboration: Communicate proactively with peers and colleagues using enterprise platforms (e.g., Microsoft Teams, Asana, Salesforce, Chatter).
• Creative Stewardship: Build flexible and adaptive practices to accomplish Foundation goals and pursue the vision of donor-centered service.
  
  

Requirements…

• Bachelor’s degree.
• 3 years’ experience in fundraising, donor relations, account management, hospitality, or high-touch client engagement.
• Strong written, verbal, and interpersonal communication skills.
• Demonstrated success in building and maintaining long-term external relationships with clients and stakeholders.
• Commitment to donor-centered service and operational excellence.
• Proficiency in Microsoft Office Suite and CRM systems.
• High attention to detail and discretion with confidential information.
• Team-oriented mindset.
  
  

Desired Qualifications…

• Experience in higher education or nonprofit fundraising.
• Familiarity with Salesforce or similar donor CRM platforms.
• Comfort using video and digital communication tools.
• Background in managing donor reporting, stewardship plans, or customer success workflows
• Demonstrated ability to manage high-volume outreach efficiently using CRM systems, communication automation tools, and scalable personalization strategies
  
  

We expect our team members to…

• Demonstrate the attributes and behaviors of a Passionate Professional Dedicated to Purposeful Philanthropy
• Embody the Aggie Core Values and the Foundation's Mission
• Contribute to team effectiveness through knowledge-sharing and proactively identifying process improvements
• Participate in the establishment and attainment of personal, departmental, divisional, and organizational goals and objectives in support of the mission, vision, and goals of the Foundation
  
  

Ready to Apply?

If you're passionate about building meaningful relationships and delivering exceptional donor experiences, we’d love to hear from you.

Please apply online here.

Visit our website for more information!

Stay connected with us on LinkedIn.

If you need assistance or have any questions, please contact careers@txamfoundation.com.