What are the responsibilities and job description for the Helpdesk Specialist position at Texas A&M Foundation?
Brief Description
Why you’ll love this…
As a Helpdesk Specialist, you’ll play a key role in maintaining a well-functioning technical environment and providing in-house technical support to ensure smooth business operations. You’ll work closely with Texas A&M Foundation IT/IS staff to support end users, resolve issues, and maintain hardware and software systems. You’ll install, troubleshoot, and repair end-user devices, maintain software systems, and provide training on Foundation-supported tools and equipment. Your proactive approach will help prevent issues before they arise, while your rapid response to technical challenges will keep our operations running at their best. In this role, you’ll collaborate with colleagues at every level of the organization, develop creative solutions, and contribute to the mission of purposeful philanthropy.
What We Have To Offer…
Minimum Required Qualifications
Why you’ll love this…
As a Helpdesk Specialist, you’ll play a key role in maintaining a well-functioning technical environment and providing in-house technical support to ensure smooth business operations. You’ll work closely with Texas A&M Foundation IT/IS staff to support end users, resolve issues, and maintain hardware and software systems. You’ll install, troubleshoot, and repair end-user devices, maintain software systems, and provide training on Foundation-supported tools and equipment. Your proactive approach will help prevent issues before they arise, while your rapid response to technical challenges will keep our operations running at their best. In this role, you’ll collaborate with colleagues at every level of the organization, develop creative solutions, and contribute to the mission of purposeful philanthropy.
What We Have To Offer…
- Purpose. Serve a cause that makes an impact every day. Opportunity for thousands of students to achieve a college education. Opportunity for Texas A&M’s groundbreaking research to solve complex challenges of today and tomorrow.
- Comprehensive compensation package with salary reflective of role and experience.
- Competitive benefits (medical, dental, life insurance, identity protection, and more).
- Retirement plan with generous contributions.
- Professional development support and training to help you grow your technical skills and career.
Minimum Required Qualifications
- Bachelor’s degree in computer science, business analysis, information systems, or related field OR equivalent combination of training and experience.
- Minimum 2 years of work experience providing IT technical or helpdesk support handling hardware/software installation, maintenance, networking, and troubleshooting.
- Solid foundation working with Windows operating systems, Office 365, and imaging software, with strong diagnostic and analytical skills.
- Ability to lift, carry, and move network equipment, peripherals, and ancillary devices.
- Strong customer service skills with the ability to explain technical information to non-technical audiences.
- Excellent organizational skills with the ability to prioritize multiple projects and meet deadlines.
- Strong commitment to the mission and vision of Texas A&M Foundation with the ability to serve as a compelling ambassador for the organization and Texas A&M University.
- Minimum 3 years of IT technical or helpdesk support experience.
- Microsoft certification.
- Experience with VMware, multifactor authentication, and mobile device management.
- Experience performing functional testing of business applications.
- Experience in nonprofit or fundraising environments, preferably in higher education.
- Experience with donor database contact management and tracking systems (Advance, Blackbaud, Reeher).
- Responds quickly and effectively to technical challenges.
- Communicates clearly with both technical and non-technical users.
- Thrives in a fast-paced, team-oriented environment.
- Balances problem-solving with proactive system improvements.
- Reports to: Director of Information Technology.
- Supervision: No direct reports; may guide student workers or other team members.
- Schedule: On-site, exempt position, Monday–Friday, 8:00 a.m.–5:00 p.m. May require occasional evenings, weekends, or holidays.
- Travel: Occasional travel, including overnight stays, for professional development.
- Physical demands: Primarily computer-based work with occasional standing, bending, lifting, and equipment handling.
- A mission-driven culture centered on purposeful philanthropy.
- A commitment to the Aggie Core Values and the Foundation Beliefs.
- Encouragement for continuous improvement and process innovation.
- Opportunities to contribute to the success of our mission while advancing your professional development.
