What are the responsibilities and job description for the Salesforce Implementation Manager position at Tenth Revolution Group?
Senior Implementation ManagerOverviewWe are seeking a Salesforce Solutions Architect to serve as Senior Implementation Manager, leading the Implementation Specialists team in a player/coach capacity. This role combines hands-on Salesforce architecture and team management responsibilities.The Senior Implementation Manager will work directly with senior leadership to ensure high-quality customisation, integration, and administration of the organisation's CRM Platform. The ideal candidate excels at cross-team collaboration, including with Client Success Managers, Support Desk teammates, and 3rd-party vendors, while delivering scalable and strategic Salesforce solutions.Key ResponsibilitiesLeadership & ManagementSupervise and mentor the Junior Implementation Specialist, ensuring successful project execution.Manage team resources across weekly sprints for optimal allocation and utilization.Lead system conversion projects and new integration implementations with accurate, timely delivery.Coordinate with 3rd-party developers, balancing workload across internal and external resources, while managing project timelines and budgets.Technical ExpertiseOversee daily customization of multiple Salesforce instances with a Practifi overlay.Design and manage complex workflows using Salesforce declarative tools.Develop and deploy custom reports and dashboards tailored to CSM requirements.Configure integrations between Salesforce and external platforms.Perform data exports, transformations, and imports between systems.Ensure all deliverables align with project scope and quality standards.Manage QA processes for all team deliverables.Write work item descriptions and document instance changes.Stay current on Salesforce releases, recommending new features for adoption.Collaboration & CommunicationPartner effectively with Client Success Managers and Support Desk teammates.Work closely with 3rd-party technology vendors to ensure seamless integration.Track and report project resource usage and provide regular stakeholder updates.Strategic PlanningNavigate a fast-paced environment with shifting priorities and complex challenges.Translate business requirements into actionable Salesforce implementation work.Recommend system improvements and feature adoption to enhance organisational outcomes.Requirements5 years of Salesforce Administrator experience.3 years of Salesforce Solutions Architect experience.1 year people management experience.Proven ability to translate business requirements into Salesforce technical implementations.Hands-on experience with Practifi or other financial services ISV Salesforce platforms.Proficiency in Microsoft Office (especially Excel).Strong knowledge of Salesforce custom objects, flows, triggers, and Lightning components/pages.Familiarity with SOQL/SQL.Experience in Wealth Management or Financial Services.Diligent, detail-oriented, and strategic thinker.OpportunityThis role is ideal for a candidate ready to step into a leadership position, manage a growing team, and leverage their expertise in Salesforce to drive successful implementation projects across a dynamic environment.Tenth Revolution, powered by Mason Frank, is a global leader in Salesforce.com recruitment, specialising solely in connecting Salesforce professionals with opportunities.