What are the responsibilities and job description for the Platform Operations Specialist position at Teleperformance?
Overview
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
Purpoe of Position
The Platform Operations Specialist is responsible for the daily administration and operational management of our internal data services platform. This includes configuring user roles, managing permissions, overseeing data workflows, and ensuring compliance with security protocols. The specialist develops automation scripts to streamline processes and partners with cross-functional teams to troubleshoot issues, maintain uptime, and continuously improve platform operations.
Responsibilities
- Platform Administration: Configure user roles, permissions, and project settings in line with evolving client and internal needs.
- Operational Oversight: Oversee day-to-day platform activities—from data ingestion to task organization and final output management—to ensure reliability and compliance.
- Issue Resolution: Investigate platform issues, coordinate with technical teams, and implement timely solutions or escalations.
- Automation & Scripting: Develop Python scripts to reduce manual tasks and improve operational efficiency.
- Security & Compliance: Ensure all platform activities comply with data security, privacy, and organizational policies.
- Documentation: Maintain detailed documentation of operational procedures, incident reports, and process improvements for future reference.
Qualifications
Education and Specific Training
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Technical training or certifications in system administration, cloud services, or SaaS platforms are advantageous.
Work Experience
- 2–4 years of experience in platform administration, system operations, or a similar technical support capacity.
- Previous experience managing SaaS or enterprise-level platforms is preferred.
Special Certifications (Non-Mandatory)
- Cloud platform certifications (AWS, Azure, GCP) or system administration credentials (e.g., CompTIA, Microsoft Certified) are a plus.
Technical Skills
- Proficiency in Python scripting for task automation.
- Familiarity with REST APIs, system integration tools, and monitoring solutions.
- Basic understanding of cloud infrastructure (AWS, Azure, or GCP).
- Experience with version control (Git) and incident management frameworks.
Soft Skills / Competencies
- Communication Skills (verbal and written): 4
- Planning and Organization: 4
- Problem Solving: 5
- Goal Orientation: 4
- Proactivity: 4
- Team Collaboration / Internal Customer Service: 4
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer