What are the responsibilities and job description for the Customer Service Representative (Non-Voice) – Cantonese Speaker position at Teleperformance?
Overview
Job Summary:
We are seeking a detail-oriented and customer-focused Customer Service Representative (Non-Voice) Cantonese Speaking to support an established insurance client. This role primarily involves handling customer inquiries via written channels (email, chat, and back-end processing), ensuring accurate and timely resolution while maintaining high service standards.
Qualifications
Requirements:
- Language:
- Fluent in Cantonese (read & write) – mandatory
- Good command of English
- Education & Experience:
- Fresh graduates are encouraged to apply
- Customer service or internship experience is an added advantage
- Skills:
- Strong written communication skills
- Good problem-solving and analytical abilities
- Attention to detail and accuracy
- Ability to multitask and manage time effectively
- Other Requirements:
- Willing to work on-site in George Town, Penang
- Willing to work rotational shifts, including weekends and public holidays
- Language:
Responsibilities
Key Responsibilities:
- Handle customer inquiries via email, live chat, and internal systems (non-voice channels)
- Provide accurate information regarding insurance policies, claims, and account-related matters
- Process customer requests, updates, and documentation with high attention to detail
- Ensure all responses meet quality, compliance, and SLA requirements
- Liaise with internal teams to resolve complex cases efficiently
- Maintain proper documentation of all customer interactions in the system